Description

Introduction

Front line supervision is critical in ensuring “operational business goals” are achieved. Those who supervise in this essential area’s need to be able to balance business requirements with
the interpersonal skills required to meet the needs of those who work in these areas. Getting the balance right is the hard part. Our program will help focus and develop the skills required
to be an effective supervisor of people which ensures the business goals are achieved through teams and individuals in a way that engenders trust, respect, ownership and a
positive work environment. This program will facilitate a process of self-understanding, learning and practise, in the core skills which develop true supervisory skill and practise.

What’s covered?
 Gain an increased understanding and experience of those skills needed to supervise/manage effectively
 Gain an appreciation of what motivates and engages employees and how to apply this with individuals and teams in the workplace
 Explore, understand and experience how we interact with others and how this can affect our effectiveness as a supervisor
 Understand and practice key communication skills needed to interact effectively with employees and others
 Understand and apply a process for managing employee performance and dealing with non-compliance
 Understand when and how to escalate employee underperformance and issues in a
timely, consistent and efficient way.
 Consider different challenging situations/ people and put into practice a methodology for confidently managing ourselves to achieve win- win solutions
 Understand key aspects of employment legislation and internal company policy and how these should be applied to different employees and issues as they arise
 Skills practise of all theories and models introduced in a safe environment.

Who Should Attend?
Supervisors at different levels of development, be it new to a supervisory role or those
wishing to develop their skills further.
What will I learn?
Participants achieve the following learning outcomes from the programme;
 Have increased awareness of the role and requirements of a supervisor within business
 Know how to positively motivate and engage their employees and teams in the achievement of company goals and targets
 Know how to effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
 Understand and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances.
 Know when and how to escalate issues to the relevant person/department for further support in a timely manner.

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet. 

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie