Welcome to Shannon Chamber Skillnet
Shannon Chamber has been operating a Skillnet network since September of 2015. It was set up in response to a demand for new areas of training and for training that would be member-driven. Shannon chamber Skillnet is co-funded by Skillnet Ireland and network companies. Skillnet Ireland is funded from the National Training Fund and the European Union through the Department of Further and Higher Education, Research, Innovation and Science.
Our purpose, as a Skillnet, is to provide member companies with upskilling which is directly suited to their needs; we assess these requirements annually through undertaking a learning needs analysis, facilitating brainstorming sessions and regularly engaging with our members. The feedback from these exercises direct our annual programme offering. We are led by a Steering Group, which is representative of a number of businesses in the greater Shannon area.
Shannon Chamber Skillnet supports the workforce development needs of business within the Mid-West region.
Shannon Chamber Skillnet offers enterprise led training in a number of areas including management and leadership development, lean, project management, digital skills, communication as well as industry specific professional development.
Please contact aryan@shannonchamber.ie to discuss your company’s learning and development requirements.
Aisling Ryan
Shannon Chamber Skillnet Network Manager
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Sales and Customer Service
Introduction: This programme is designed to equip learners with the tools and techniques necessary to communicate more effectively in their customer service role. It focuses on developing their skills and confidence in managing customer issues face-to-face, over the phone or by email. Through the use of effective active listening and relationship building, customer satisfaction and retention…
