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Frontline Management

  • Event: Frontline Management
  • Date: 11/09/2019 - 12/09/2019
  • Time: 9:30 AM - 4:30 PM
  • Venue: The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare
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Description

Enhance the Performance of your Team as a Front-Line Manager

People are the most valuable resource in every organisation and therefore the role of the Front-Line Manager is vital. However, for Front Line Managers in organisations today, overseeing work-flow is not enough, instead they need to inspire and develop their people, deal with change, handle difficult situations, control performance and mentor their teams. This two-day programme is focused on providing all the skills required to be an excellent Front-Line Manager and so improve overall performance and productivity.

On completion of this programme, participants will have acquired a range of best practice management skills to ensure success in managing others – as well as themselves.

This programme is aimed at individuals who wish to:

  • Implement the skills of effective people management
  • Acquire a range of management skills
  • Develop excellent communication and interpersonal skills
  • Demonstrate confidence to deal with challenging situations as they arise
  • Build a culture of co-operation through talent management techniques

The Programme:

DAY 1 – COMMUNICATION

  • Your role and responsibility as a Front-Line Manager
  • The traits of an effective Front-Line Manager
  • Communication styles and techniques – recognising styles and adapting communication accordingly
  • Barriers to effective communication
  • Communicating difficult messages – effective listening
  • The benefits of a positive attitude
  • Personality profiling – recognising how to communicate and negotiate with different personality types (Kiersey

DAY 2 – LEADERSHIP/MOTIVATION

  • Characteristics and styles of leadership
  • Understanding leadership styles and values
  • The importance of leading – task, team, individual
  • Evaluating your management style
  • Managing others to bring out the best
  • Effective and confident delegation
  • Being a good motivator in your role
  • Motivating factors other than monetary
  • Managing performance and under performance
  • Key components of the performance planning process
  • The purpose and scope of feedback – giving and receiving same

Please book online

Member €290

Non-Member €330

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 475 854

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet. 

Training Cancellation Policy: Registrants who cancel over 7 days in advance of scheduled training date shall incur no cancellation fee. Registrants who cancel within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.

Shannon Chamber Skillnet is co-funded by Skillnet Ireland and member companies. Skillnet Ireland is funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnetireland.ie