This course supports staff in understanding the causes of workplace conflict and developing practical strategies to manage challenging interactions effectively. Participants will build communication and emotional awareness skills while learning techniques to resolve disagreements professionally and maintain positive working relationships
Duration: Half Day – AM
Who is this course for?
This Conflict Management course is aimed at individuals who wish to:
deal with conflict in the work environment
build more harmonious relationships with clients and colleagues
reduce stress levels when handling difficult people
increase confidence and reduce stress when dealing with differences of opinion at work
What will you learn?
Understanding Workplace Conflict
Causes and Types of Conflict
The Impact of Conflict on Teams and Organisations
Communication Skills for Managing Difficult Conversations
Emotional Intelligence and Self-Awareness
Conflict Resolution Techniques
Managing Challenging Behaviour in Professional Settings
De-escalation Strategies
Practical Approaches to Resolving Workplace Disputes
Maintaining Professional Relationships
PROGRAM FEE: Members €40 / Non-Members: €50
The link to join this online training will be sent to all registrants 24 hours before scheduled time.
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.
Shannon Chamber Skillnet is co-funded by Skillnet Ireland and network companies. Skillnet Ireland is funded from the National Training Fund and the European Union through the Department of Further and Higher Education, Research, Innovation and Science.
