This course supports staff in understanding the causes of workplace conflict and developing practical strategies to manage challenging interactions effectively. Participants will build communication and emotional awareness skills while learning techniques to resolve disagreements professionally and maintain positive working relationships
Duration: Half Day – AM
Who is this course for?
This Conflict Management course is aimed at individuals who wish to:
- deal with conflict in the work environment
- build more harmonious relationships with clients and colleagues
- reduce stress levels when handling difficult people
- increase confidence and reduce stress when dealing with differences of opinion at work
What will you learn?
- Understanding Workplace Conflict
- Causes and Types of Conflict
- The Impact of Conflict on Teams and Organisations
- Communication Skills for Managing Difficult Conversations
- Emotional Intelligence and Self-Awareness
- Conflict Resolution Techniques
- Managing Challenging Behaviour in Professional Settings
- De-escalation Strategies
- Practical Approaches to Resolving Workplace Disputes
- Maintaining Professional Relationships
PROGRAM FEE: Members €40 / Non-Members: €50
The link to join this online training will be sent to all registrants 24 hours before scheduled time.
For more information please contact Aisling ryan at aryan@shannonchamber.ie
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Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.
