Introduction to Human Error Prevention and Problem Solving

  • Event: Introduction to Human Error Prevention and Problem Solving
  • Date: 10/08/2023
  • Time: 9:00 AM - 4:30 PM
  • Venue: Castleroy Park Hotel, Dublin Road, Limerick,
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This course teaches learners the 4 High Level Categories of Human Error and the 12 subcategories that result in Human Error. From an analysis of these errors, participants will be presented with options to prevent Human Error, using Lean techniques or minimise Human Error through an understanding of how the brain functions. The templates provided will align to an organisation’s current quality or safety management system to systematically eliminate human error over time.


At the end of this training programme, the trainee will be able to:
1. Define Human Error.
2. Identify how the Brain processes information.
3. Describe the 4 Types of Human Error.
4. Describe the 12 subcategories of Human Error.
5. Understand the importance of designing a human centred approach to process design.
6. Complete a root cause analysis for Human Error.

Detailed Agenda:

▪ Overview of HEP strategy, Understand the Benefits of HEP to Organisation.
▪ Understand Human Error – definition and assumptions.
▪ Understand the traditional Human Error cycle.
▪ Experience Human Error through a Simulation exercise.
▪ Understand Fundamentals of how the Brain interprets information.
▪ Understand the 4 categories of Human Error and Subcategories.
▪ Competency Error and Subcategories.
▪ Omission Error and Subcategories.
▪ Decision Error and Subcategories.
▪ Execution Error and Subcategories.
▪ How to utilise these Error categories in Managing your Business.
▪ Introduction to Root Cause Analysis Problem Solving.
▪ Overview of the process.
▪ Complete a Human Error Problem Solving Analysis.
▪ Summary and Conclusion.

Target Audience:

Anyone involved with designing or using procedures, and is suitable for all levels and roles.

Date & Time:

Thursday 10th August.

09:00 – 16:30


Castletroy Park Hotel, Castletroy, Limerick, V94 Y0AN

Program Fee: Members €190 / Non-Members: €200

For more information please contact Alan Kelly at

Shannon Chamber Skillnet is co-funded by Skillnet Ireland and member companies. Skillnet Ireland is funded from the National Training Fund through the Department of Further and Higher Education, Research, Innovation and Science. For further information please visit Skillnet Ireland Trainee Privacy Statement -> HERE

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.