Frontline Management

  • Event: Frontline Management
  • Date: 07/10/2020 - 21/10/2020
  • Time: 9:30 AM - 1:00 PM
  • Venue: Online Course, Online, Via Zoom,
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Description

The workshop is being delivered underĀ Skillnet Ireland’s enterprise-led ReBound initiativeĀ . It is one of a series of ReBound programmes which Shannon Chamber will deliver to guide SME Owners and Managers in theĀ MANUFACTURING AND AVIATION sectorsĀ in implementing the ā€˜Return to Work Safely’ Protocol.

PLEASE NOTE: Registrations will only be accepted from companies from the Manufacturing and Aviation sectors.

Enhance the Performance of your Team as a Front-Line Manager

People are the most valuable resource in every organisation and therefore the role of the Front-Line Manager is vital. However, for Front Line Managers in organisations today, overseeing work-flow is not enough, instead they need to inspire and develop their people, deal with change, handle difficult situations, control performance and mentor their teams. This two-day programme (4 x half days remotely) will be delivered in four 3 hour modules and Ā is focused on providing the necessary skills required to be an excellent Front Line Manager in the ā€˜new normal’.

This programme is aimed at individuals who wish to:

  • Implement the skills of effective people management
  • Acquire a range of management skills
  • Develop excellent communication and interpersonal skills
  • Demonstrate confidence to deal with challenging situations as they arise
  • Build a culture of co-operation through talent management techniques

The Programme:

Session 1 – Role and Responsibility of the Front Line Manager

• Your role and responsibility as a Front Line Manager and how it is changing
• The traits of an effective Front Line Manager
• Personality Profiling – recognising how to communicate and negotiate with different personality types (Kiersey)

Session 2 – Assertive Communication

• Communication styles and techniques – recognising styles and adapting communication accordingly
• Barriers to effective communication
• Active listening

Session 3 – Leadership

• Characteristics and styles of effective leaders
• Understanding leadership styles and values
• The importance of leading – task, team, individual
• Evaluating your management style
• Managing others to bring out the best

Session 4 – Motivation/Managing Performance

• Effective and confident delegation
• Being a good motivator in your role
• Managing performance and under performance
• Key components of the performance planning process
• Giving and receiving feedback – the purpose and scope of feedback

Please book online

Dates: 7th , 8th , 20th & 21st October

Time: Usually 9.30 to 12.30Ā 

 

For more information email admin@shannonchamber.ie or call 061 475 854

 

Training Cancellation Policy: Registrants who cancel over 7 days in advance of scheduled training date shall incur no cancellation fee. Registrants who cancel within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.

For further information please visit www.skillnetireland.ie