Frontline Management

  • Event: Frontline Management
  • Date: 18/06/2020 - 08/07/2020
  • Time: 9:30 AM - 1:00 PM
  • Venue: Online Course, Online, Via Zoom,
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Enhance the Performance of your Team as a Front-Line Manager

People are the most valuable resource in every organisation and therefore the role of the Front-Line Manager is vital. However, for Front Line Managers in organisations today, overseeing work-flow is not enough, instead they need to inspire and develop their people, deal with change, handle difficult situations, control performance and mentor their teams. This two-day programme (4 x half days remotely) will be delivered in four 3 hour modules and  is focused on providing the necessary skills required to be an excellent Front Line Manager in the ‘new normal’.

This programme is aimed at individuals who wish to:

  • Implement the skills of effective people management
  • Acquire a range of management skills
  • Develop excellent communication and interpersonal skills
  • Demonstrate confidence to deal with challenging situations as they arise
  • Build a culture of co-operation through talent management techniques

The Programme:

Session 1 – Role and Responsibility of the Front Line Manager

• Your role and responsibility as a Front Line Manager and how it is changing
• The traits of an effective Front Line Manager
• Personality Profiling – recognising how to communicate and negotiate with different personality types (Kiersey)

Session 2 – Assertive Communication

• Communication styles and techniques – recognising styles and adapting communication accordingly
• Barriers to effective communication
• Active listening

Session 3 – Leadership

• Characteristics and styles of effective leaders
• Understanding leadership styles and values
• The importance of leading – task, team, individual
• Evaluating your management style
• Managing others to bring out the best

Session 4 – Motivation/Managing Performance

• Effective and confident delegation
• Being a good motivator in your role
• Managing performance and under performance
• Key components of the performance planning process
• Giving and receiving feedback – the purpose and scope of feedback

Please book online

Dates: June 18th, June 23rd, June 30th and July 8

Time: Usually 9.30 to 12.30 


For more information email or call 061 475 854

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet. 

Training Cancellation Policy: Registrants who cancel over 7 days in advance of scheduled training date shall incur no cancellation fee. Registrants who cancel within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less than 24 hours notice or fail to attend training will be charged 100% of the full fee.

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