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UID:3-653@shannonchamberskillnet.com
DTSTART;TZID=Europe/Dublin:20200730T100000
DTEND;TZID=Europe/Dublin:20200730T110000
DTSTAMP:20260625T031008Z
URL:
SUMMARY:Webinar: Keeping in touch with your customers during a crisis
DESCRIPTION:“Nurture your customers and make every conversation worthwhil
 e during tough times”\nOverall Aim:\n\nThe aim of this webinar is to hel
 p business owners and staff working in sales gain a greater understanding 
 of the importance of putting the customer at the heart of their business a
 nd proactively developing and nurturing the relationship\, especially in t
 imes of crisis. Participants will be introduced to the skills to help them
  become more effective in their ability to reach out to customers to enhan
 ce relationships\, build loyalty\, develop leads and ultimately generate s
 ales using the telephone.\n\nWho Should Attend:\n\nA practical and interac
 tive online webinar designed for staff who are responsible for account man
 aging and retaining customers\, client services\, developing leads and cre
 ating sales opportunities by nurturing their customer base. It is also sui
 table for any small business owners by focusing on their contacts.\n\nCont
 ent includes:\n\n· Be proactive\, review your customers and create realis
 tic plans for getting in touch\n\n· Look at things from customers perspec
 tive - identify gaps &amp\; opportunities to add value\n\n· Have a positi
 ve attitude\, show lots of empathy and build great rapport\n\n· Ask relev
 ant questions &amp\; listen intently to identify what they really need\n\n
 · Make every conversation worthwhile and adapt your message to suit the c
 ustomer\n\n· Build for the future – keep in touch\, nurture relationshi
 ps and build long term sales opportunities\n\nPresenter: Karen Sommerville
 \, Call Focus.\nThis webinar is Free of Charge.\nPlease register online to
  secure your place.\nThe link to join the online session will shared with 
 all registrants 24 hours before scheduled time. \nShannon Chamber Skillne
 t is co-funded by Skillnet Ireland and member companies. Skillnet Ireland 
 is funded from the National Training Fund through the Department of Educat
 ion and Skills.\n\nFor further information please visit www.skillnetirela
 nd.ie\n\n
LOCATION:Online Course\, Webinar\, Via Zoom\, Ireland
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TZID:Europe/Dublin
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DTSTART:20200329T020000
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