BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:3-595@shannonchamberskillnet.com DTSTART;TZID=Europe/Dublin:20200929T100000 DTEND;TZID=Europe/Dublin:20200929T170000 DTSTAMP:20260502T133236Z URL: SUMMARY:Sales Skills – the Art of Selling DESCRIPTION:“Enhance your sales skills &\; perfect the steps of the sa les cycle to increase sales”\n Who Should Attend:\n\nA practical and in teractive one day workshop\, the course is designed for business owners or staff responsible for generating leads and managing sales within the busi ness.\n\nOverall Aim:\n\nThe aim of this workshop is to help business owne rs and sales staff achieve a greater understanding of what motivates peopl e to buy and become more effective in their ability to influence and commu nicate with customers in order to grow sales. The participants will learn to develop the skills and techniques to gain a greater awareness of custom er’s expectations\, to confidently overcome and deal with objections\, g enerate leads and ultimately increase sales whilst building valuable custo mer relations.\n\nObjectives:\n\nAfter completing the workshop\, each part icipant will be able to:\n\n Develop sales strategies to generate leads\, build the pipeline and increase sales\n Work out numbers\, forecast accu rately\, achieve targets to manage the sales pipeline\n Apply adaptable s kills to generate sales leads in a confident and competent manner\n Overc ome reluctance\, build confidence\, know how to approach customers\n Have the right attitude\, create a professional image &\; build trust with customers\n Build rapport with interesting greetings and get their attent ion\n Learn to really listen to customers and pre-empt customers’ needs and expectations\n Ask the right questions to qualify sales and get cust omer feedback\n Talk to customers in their own language and make the conn ection\n Guide the customer effectively through each stage of the sales p resentation\n Build a case\, present the benefits and handle objections e ffectively\n Show discretion and tactfulness\, when helping customers mak e the right decision\n Create new opportunities to up-sell and cross-sell additional sales\n Learn to recognise buying signals and know when and h ow to ask for the order\n Follow up on leads and generate more sales by k eeping in touch with customers\n\n Workshop Content:\n\n Design sales st rategies to develop the pipeline\, qualify leads and generate sales.\n Th e numbers game – forecast accurately\, set realistic conversion rates &a mp\; achieve targets\n Overcome reluctance and deal with rejection throug h preparation and planning\n The importance of a positive attitude to cre ate great first impressions\n Embrace the power of body language for effe ctive customer communication\n Portray a powerful presence\, build rappor t &\; get the customer on side\n Influence customers with your tone of voice – it’s not what we say\, it’s how we say it\n Listen activel y to build rapport and get the customer talking\n Guide the customer thro ugh the 4 steps of the sales presentation\n Ask the right questions to id entify opportunities &\; discover the customer’s needs\n Match the c ustomer’s needs with your product or service offering\n Talk the custom er’s language\, present relevant benefits and make a connection\n Pre-e mpt customer issues\, deal with objections and qualify the price\n When a nd how to up-sell and cross-sell effectively\n Avoid overselling\, recogn ise verbal buying signals and ask for the appointment/ order\n Follow up strategies to get feedback\, build valuable relations &\; get repeat bu siness\n\nTraining method\n\nThe training takes the form of a one-day onli ne workshop\, with group discussions\, exercises\, case studies and feedba ck based on individual/group needs.  Each learner receives a workshop man ual. We will begin at 10am and work until 1pm.  Then we will work from 2p m to 5pm in the afternoon.  We will take two 10 minute breaks in the morn ing and afternoon.  \n\nPlease book online\n\nMember €170\n\nNon-Member €210\n\nFor more information email admin@shannonchamber.ie or call 061 475 854\n\nPlease quote Purchase Order number if required on invoice. Che ques should be made payable to Shannon Chamber Skillnet. \n\nTraining Can cellation Policy: Registrants who cancel over 7 days in advance of schedul ed training date shall incur no cancellation fee. Registrants who cancel w ithin 7 days of scheduled training date shall incur a cancellation fee equ al to 50% of the cost. Registrants who give less than 24 hours notice or f ail to attend training will be charged 100% of the full fee.\n\nShannon Ch amber Skillnet is co-funded by Skillnet Ireland and member companies. Skil lnet Ireland is funded from the National Training Fund through the Departm ent of Education and Skills.\n\nFor further information please visit www.s killnetireland.ie\n\n\n\n \; LOCATION:Online\, Session\, Via Zoom\, Ireland X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Session\, Via Zoom\, Irelan d;X-APPLE-RADIUS=100;X-TITLE=Online:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Dublin X-LIC-LOCATION:Europe/Dublin BEGIN:DAYLIGHT DTSTART:20200329T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR