Emotional Intelligence Lunch and Learn Seminar
2016-08-30 13:00 - 14:00 UTC | Board Room, Shannon Chamber, Unit B9, Skycourt Shopping Centre, Shannon, Co Clare, Ireland
DON’T RELY ON YOUR IQ, THINK EQ!

Emotional Intelligence Training

Duration: Lunch & Learn

The ability to apply Emotional Intelligence (EI) is now recognised as an essential part of achieving success at work. EI involves the ability to handle personal emotions as well as lead, influence, persuade, negotiate and motivate others. This innovative course emphasises the importance of proactive people skills in the workplace, defines the various EI competencies and identify areas for improvement as needed.

The session is faciliated by Donal Fitzgibbon of Irish Business Training Ltd

Who is this seminar for?

This Emotional Intelligence seminar is aimed at individuals who wish:

To develop emotional intelligence in the workplace and in personal life
To gain an awareness of personal levels of emotional intelligence
To understand the impact of emotions on behaviour
To learn how to control emotions
To build strong working relationships

What will you learn? You will learn how to:

develop the various EI competencies
regulate your emotions
understand and deal with the emotions of others
influence, negotiate and manage conflict at work
recognise and respond to differing group dynamics
anticipate and meet both clients and colleagues needs

This event is free of charge

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Team Leader Development (Fully Booked)
2016-09-01 08:30 - 16:30, 2016-09-23 08:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
On completion of this programme, participants will have acquired a range of skills which will enhance effectiveness, efficiency and productivity of Team Leaders and benefit the individuals.

The key objectives of the training are to:

Develop core skills of the team leader (communication, interpersonal, influencing skills, time management and personal organisation, leader behaviours, motivation skills, and conflict resolution)
Understand values and implement team leader behaviours.
Identify individual strengths and areas for further development.
Grow in confidence to carry out core skills of the team leader

EFFECTIVE TEAMWORK /MOTIVATION /DELEGATION

Fostering Teamwork – building effective teams
Being an effective Project Leader
Groups Vs Teams
Cross functional teams
Phases of team development – Forming , Storming, Norming, Performing
Team roles – Belbin Questionnaire
Working with Virtual teams
Creating a cohesive working team atmosphere
Motivating yourself and your team
Understanding what demotivates the team
Becoming an effective delegator
Maslow’s Needs
Goal setting and performance

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €120

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Intermediate (Fully Booked)
2016-09-08 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
This course is suitable for those who are currently using MS Excel on a regular basis but may not have attended formal training recently or may never have attended training. It is also the next step for those who have already completed Excel Level One and would like to explore further functionality available within MS Excel. You should have a good working knowledge of Excel before attending this training, if this is not the case, please complete the Excel Level One course prior to attending this Level Two programme.
The day will begin with an overview of some of the Level One topics. This will act as a recap for those who have already attended Level One, and will ensure that the experienced users who have not attended Level One become more aware of the use of Speed Keys etc. We will then cover some of the intermediate topics – working with and linking multiple worksheets, creating charts, managing lists (Sorting & AutoFilter) among some other options.
Main Topics
Excel Basics (An Overview)
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Working with Multiple Worksheets
Charts and Drawing Tools
Database Features
Working with Dates

It is 1-Day Programme and spaces are limited.
Member Fee €100
Non Member Fee €120
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Influencing & Negotiating Skills (Fully Booked)
2016-09-20 09:30 - 16:30 | Bunratty Castle Hotel, Bunratty, Co Clare, Ireland
Be more Influential, Persuasive & Assertive at Work

Having the skills to effectively influence and negotiate professionally is extremely valuable in the workplace. Influencing, persuading and negotiation skills enable individuals to influence the behaviour of and to facilitate effective communication with their colleagues. Individuals who have mastered these skills tend to be more influential, have strong relationships and build a positive image both of themselves and their company. Negotiations, of course, are everyday events and can occur upwards or downwards within your organisation as well as with external stakeholders. This course is focused on helping you gain an understanding of your own influencing and negotiating style. It will assist you in applying the fundamental principles of negotiation strategy and influencing tactics to your everyday communication - to your best advantage in the workplace.

Duration: 1 day

Who is this course for?

This Influencing and Negotiating Skills training course is aimed at individuals who wish to:

Enhance your skills as an influencer/ negotiator
Understand how to be an effective, assertive and persuasive communicator
Negotiate in a variety of relevant work-based scenarios
Improve your impact within your own sphere of influence
Learn how to persuade and influence others

You will learn how to:

Be aware of and classify different types of negotiation situations
Understand the stages of the negotiation process
Identify the obstacles to negotiation
Evaluate your own current influencing and negotiating style
Practice different negotiation styles and influencing tactics
Use Emotional Intelligence in the process
Control emotion
Build trust
Bargain effectively
Be persuasive
Stay calm under pressure
Carry out principled and collaborative negotiations

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and individual learning activities
Group discussion
Role plays of relevant work-based scenarios which require you to be an influencer/ negotiator

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €130

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Practical Productivity using Outlook (Fully Booked)
2016-10-13 09:30 - 16:30 | The Inn at Dromoland Hotel, Newmarket on Fergus, Clare, Ireland
Would you like to have an empty inbox at the end of each day?
Would you like to schedule realistic days and never have to worry about forgetting to do or follow-up on a piece of work?
Would you like have an organised system that will help you work more effectively on a daily basis?

The “Personal Productivity using Microsoft Outlook” training course will provide participants with a totally practical and workable solution to managing their workload and time more effectively.

This is not a standard Time Management training course. Although we cover ‘Time Management Best Practice’ at the beginning of the day, unless there is a practical way of actually applying that theory, it is just that - ‘Theory’. Therefore the emphasis of the day is on the practical application of that theory using Microsoft Outlook as the tool.

Do not let e-mail control your day – instead you can take control through the customisation of MS Outlook and by using various features & tools within Outlook. Learn how to prioritise, set, manage and achieve realistic goals & tasks you set for yourself. Learn how to share information with other users and work more effectively as a group.

This program has been designed to provide you with the knowledge, skills and competencies to effectively use Outlook as your organisational tool.

SUITABLE FOR

Anyone who feels overwhelmed by email and workload and believes that…. “There aren’t enough hours in the day”. For those who would like a practical solution that can immediately be implemented on return to the office.

PRE-REQUISITES

All participants should have a working knowledge of MS Outlook.

FOLLOW-UP 1-1 IMPLEMENTATION (Optional)

Following the training course, there is an option of having some 1-1 training in order to ensure that the content of the course is actually being implemented in the workplace. These 1-1 sessions can either take place on the phone, or preferably at the person’s desk and of a1 hour duration. There is an additional charge for this service so you can decide yourself if you would like to avail of it or not.

Time Management Principles

You can’t create time, but you can schedule it!
Setting Goals & Prioritising
Tips for getting started
Break it down
Prioritise - Important vs. Urgent
Managing time – Interruptions etc.
Work Smarter – Communicate & Delegate
Time Stealers – What are yours
Top 10 – Time Management Best Practice

Overview of MS Outlook Basics

Shortcuts & Speed Keys
Changing View Preferences
Navigating through mail quickly
Selecting & Forwarding Multiple Messages
Creating and using signatures
Use AutoText for frequently used text

Customise MS Outlook

Change Default settings to ensure Outlook is working for you.

Working with your Personal Calendar and Tasks

Using the Calendar & Tasks together as your planner
Creating Personal Tasks / To-Do’s
Prioritising Tasks
Re-dating Tasks
Recurring Tasks
Inserting Hyperlinks
Marking Tasks Complete / Moving completed tasks
Categorising Tasks
Creating / Editing / Deleting Calendar Entries
Printing the Calendar (workable format)
Add Colour to your calendar

Working with email

Act Now! – Apply the 4 D’s to your email.
Manage workload by creating tasks directly from email.
Keep a record - Working with Folders
Follow-up on Sent Items
Creating Rules to act on Incoming and / or Outgoing Mail
Mailbox Full? – Create a Personal Folder File

Working with your Address Book

Adding / Editing / Deleting Contacts
Add Sender to Address Book / Gather other contact information from an E-mail
Creating Groups (Distribution Lists)
Use contacts to store frequently accessed information.

Working with others / Data Collaboration

Using the Out of Office Assistant
Scheduling Meetings with others
Delivery Options for Meeting Invitations
Respond to Meeting Invitations
Cancel / Re-Schedule Meetings
Sharing your calendar / opening other user’s calendars
Accessing Group Calendars

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €120

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Conflict Management (Fully Booked)
2016-10-20 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
Conflict naturally occurs in every workplace but it can have a toxic effect if it is not effectively handled. People with different personalities or competing agendas can lead to the festering of personal animosity. Having good conflict management techniques will lead to less stress and a healthier working environment. This course helps you to learn how to diffuse tension and resolve conflict when tempers flare at work.

Duration: 1 Day

Who is this course for?

This Conflict Management course is aimed at individuals who wish to:

deal with conflict in the work environment
build more harmonious relationships with clients and colleagues
reduce stress levels when handling difficult people
increase confidence and reduce stress when dealing with differences of opinion at work

What will you learn?

How apply effective interventions to conflict scenarios
How to be proactive and assertive when dealing with conflict
How to quickly diagnose a conflict, develop effective responses and create a prompt resolution.
How to prevent common problems and crises in the workplace
How to build teamwork and co-operation at work

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and individual learning activities
Group discussion
Role plays of real-life conflict scenarios

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €120

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Lead Your Business to Success- FREE Workshop
2016-10-20 09:30 - 12:30 | Radisson Blu Hotel & Spa, Ennis Road, Limerick, Ireland
Shannon Chamber Skillnet working in conjunction with Management Works is hosting a FREE half-day workshop at the Radisson Blu Hotel.

This programme is ideal for any Business Owner or Manager who has strong technical skills who need to further develop their Management skillsets.

Do you own or manage a business in the Mid West? Would you like to lead your business to the next level? If so, please join us at this free business workshop for SME Owners and Managers. The workshop will be delivered by ActionCOACH Business Coaching Ireland and will look at how you can improve your effectiveness and lead your business to sustainable growth and success. We will highlight the importance of:

Reviewing your company’s performance and establishing a plan of action for development of your business
Gaining a better understanding of your personal strengths and how you operate as a leader
Developing your management capabilities and leadership style
Developing your company strategy, aligning your team with the company goals and making sure that everyone in the company contributes to the successful execution of the strategy

This is also an opportunity for you to find out more about the ManagementWorks initiative and how it can help you as a manager bring about improvements in business performance. ManagementWorks is accepting applicants for a Business Leadership Programme in Limerick commencing in November 2016, delivered by ActionCOACH Business Coaching Ireland. This free workshop will give you a taste of the programme and a chance to meet the trainers and coaches, ask lots of questions, and take away some useful business insights.

Limited Availability – Advance Booking Essential

To secure your place at this workshop, please click the book now button. For further information in advance of the workshop, please contact Brian Colleran on 087 292 8900 or email b.colleran@skillnets.com

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Time Management & Personal Effectiveness (Fully Booked)
2016-11-09 09:30 - 16:30 | Bunratty Castle Hotel, Bunratty, Co Clare, Ireland
Who is this course for?

This Time Management / Personal Effectiveness course is aimed at individuals who wish to:

Maximise productivity at work
• Understand personal barriers to successful time management
• Successfully achieve personal and company goals
• Negotiate a better work-life balance

You will learn how to:

Use best practice time management techniques
• Prioritise effectively - analyse you time
• Plan (and implement plans) successfully
• Organise yourself within plans
• Delegate where possible
• Manage projects effectively
• Eliminate time wasters

Implement the Seven Habits of Highly Effective People

BE PRO-ACTIVE– Anticipate and Plan

BEGIN WITH THE END IN MIND – Set Clear Goals and Objectives

PUT FIRST THINGS FIRST – Prioritise Activities

UNDERSTAND AND BE UNDERSTOOD – Communicate and Listen

SYNERGISE – Understand the Other Person’s Position

SEEK WIN-WIN – Find Balanced Solutions to Achieve Goals and Maintain Relationships

SHARPEN THE SAW – Renew and Review – Seek Constant Improvements

Understand the impact stress has on your behaviour
• Change your habitual responses to stressful situations
• Stay calm and in focus despite uncertainty
• Reduce unnecessary stress in your work with time management techniques
• Prevent stressed feelings escalating into anxiety and burnout

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
• Group and individual learning activities
• Group discussion
• Personal action plans for future time management scenarios

It is 1-Day Programme and spaces are limited.
Member Fee €120

Non Member Fee €140

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Advanced (Fully Booked)
2016-11-16 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
This course is designed to follow-on from MS Excel Level Two (Intermediate). Having already familiarised yourself with the most efficient way of performing everyday tasks, and having covered some intermediate topics, it is now time to build on tha knowledge. A large proportion of the course is dedicated to using the Database Features in MS Excel – this is a very powerful side to Excel that not many people utilise to its fullest potential. Useful functions such as IF and Lookups are covered in addition to automating tasks using Macros etc. It is highly recommended that you firstly attend Level Two (Intermediate) prior to attending Level Three as some of the topics covered in Level Two are essential for successful completion of Level Three.

Main Topics

Essentials and shortcuts

Named Ranges

Text Manipulation

Database Features

Working with Pivot Tables

More on Functions

What IF Analysis

Auditing

Macros

Content, Worksheet & Workbook Protection

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €130

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Presentation Skills and Public Speaking (Fully Booked)
2016-11-21 09:30 - 16:30 | The Inn at Dromoland Hotel, Newmarket on Fergus, Clare, Ireland
Present to Impress!

Excellent presentation skills are invaluable in the contemporary world of work as presentations are an increasingly important medium of communication at all levels. A good presenting style will mean that your presentations are interesting, interactive and memorable. Whether your audience are clients, potential customers, senior colleagues or peers, this course will help you to present to impress!

Duration: 1 Day

Who is this course for?

This Presentation Skills training course is aimed at individuals who wish to:

Gain practical experience presenting
Improve their confidence during presentations
Be able to handle challenging situations while presenting
Make their presentations more interesting and interactive

Course Content

Introduction to Learning Theory

How we store information

VHF Communication (visual, hearing, feeling)

Identifying your target audience

Selecting you objectives

Developing the topic

Plan, prepare, practice and present

Delivering your presentation

Using your voice skilfully – effective communication

Eye contact – body language

Overcoming nerves

Preventing last minute hitches

Generating enthusiasm – maintaining rapport

Controlling the group

Handling difficult questions and interruptions

Check – review your message – ensure it is understood

Encouraging participation

Being able to challenge you audience

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and individual learning activities
Group discussion
Opportunity to practice presentations with constructive feedback and personalised coaching

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €130

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Leadership Skills Training
2016-11-22 09:30 - 16:30 | The Inn at Dromoland Hotel, Newmarket on Fergus, Clare, Ireland
Don’t Just Manage, Lead!

As the old saying goes; “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” Luckily, since not everyone is a born a leader, leadership skills can be learned. This course explores the difference between managing and leading and develops your ability to inspire and motivate others. This course also encourages you to develop and improve your personal leadership style so that you can reach your true potential at work.

Duration: 1 day

Who is this course for?

This Leadership Skills training course is aimed at individuals who wish to:

Understand the difference between leadership and management
Learn how leaders communicate
Know how to lead by example
Evaluate your personal leadership style
Learn how to empower, motivate and inspire others

You will learn how to:

Develop leadership qualities
Understanding group dynamics
Appreciate the difference between leadership and management
Examine your Leadership style
Influence, negotiate and make things happen
Enhance your EQ: Emotional Intelligence
Handle leadership challenges
Acquire the traits of highly effective leaders

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and individual learning activities
Group discussion
Role plays of real-life leadership challenges

It is 1-Day Programme and spaces are limited.

Member Fee €100

Non Member Fee €140

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Intermediate
2016-11-29 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland

Project Management Lunch and Learn Seminar
2016-12-01 13:00 - 14:00 | Board Room, Shannon Chamber, Unit B9, Skycourt Shopping Centre, Shannon, Co Clare, Ireland
This seminar delivered by APT PM Practices Ltd., a training and development company in Project Management, shows entrepreneurs, small business owners and Individuals struggling to get the results they want for their business and themselves with things like communication, time and energy management, to mention but a few, how to become effective by taking charge of their lives, both in their career and at home, and have all the success they desire.”

It is recognised that projects can fail from a lack of soft skills rather than technical ability when project teams need to deliver a project. Projects require people to complete tasks, and the project manager that has strong soft skills has a higher degree of success in completing their projects for themselves and their organisations. These important soft skills are often overlooked at the project management level and especially in a virtual on-line project team environment.

Lunch will be available from 12.30pm with the seminar will commencing at 1 pm sharp.

The seminar will help you to:

Identify your representational system which you use to communicate all the time, being aware of this can improve your communication with others immediately.
Become aware of how the language you use every day affects your results.
Become aware of Time and Energy Management and introduce you to processes to help improve them straight away.

Seminar Speaker:

Martina Corbett is Owner/Director at APT PM Practices Ltd.

Martina loves to talk about all things Project Management especially the soft skills required to help get individuals and project teams, with emphasis on the virtual environment, become empowered to achieve successful outcomes and their desired results.

Martina has 35-year industry experience primarily in the Semiconductor industry and holds a Master of Science in Project and Programme Management (Hons) degree since January 2015 from the University of Limerick (UL). She is also a certified Project Management Professional (PMP) since achieving this credential in 2008 from the Project Management Institute in Pennsylvania. Martina also holds a Master Practitioner level in Neuro-Linguistic Programming (NLP) and Integrated Energy Therapy (IET). All these combined with her own personality and leadership style have helped her become a very successful Project Manager in the Semiconductor Industry for 16 years. As well as running her own business Martina is currently moderating on the fully online virtual MSc of Project and Programme Management programme with the Centre of Project Management in UL on two of the modules namely MN6901 – Project and Programme Management Science and Principles and PM6901 – People and Behaviours in Projects.

Duration: 1 Hour

It is 1-Hour Programme and spaces are limited.

Fee: Free

Please book online:

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Management Development Programme (Fully Booked)
2016-12-14 09:30 - 2016-12-15 16:30
Enhance the Performance of your Team as a Manager

People are the most valuable resource in every organisation and therefore the role of manager/supervisor is vital. However, for managers in organisations today, overseeing the work-flow is not enough, instead supervisors need to inspire and develop their people, deal with change, handle difficult situations, control performance and mentor their teams. This two day programme is focused on providing all the skills required to be an excellent manager and to improve the performance and productivity of your team.

On completion of this programme, participants will have acquired a range of best practice management skills to ensure success in managing others (as well as themselves).

This programme is aimed at individuals who wish to:

Implement the skills of effective people managers
Acquire a range of management skills
Develop excellent communication and interpersonal skills
Demonstrate confidence to deal with challenging situations as they arise
Build a culture of co-operation through talent management techniques

The Programme:

Valuing your employees
Learning to motivate and inspire your peers/staff
Giving and receiving feedback – the purpose and scope of feedback
Gaining an understanding of the wider environment
Effective time management
Covey’s 7 Habits of Highly effective people

It is 2-Day Programme

Member Fee €144

Non Member Fee €166

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Speaking as a Leader - How to inspire, build Influence and Presence
2017-01-30 17:00 - 18:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
Aletta Rochat is a professional speaker and South Africa’s first Certified World Class Speaking Coach. Aletta teaches clients how to breathe life into their speeches and how to make their messages crystal clear. She has a background in Marketing Management.

Her clients range from corporations wishing to improve their presentation skills, to CEO’s wanting to be more persuasive in their speeches. She has coached executives launching new products as well as high school students competing in international speech contests.

Aletta lives in Cape Town, South Africa. She is married and has three children. She loves running and hiking. Aletta is the author of ‘The Wedding Speaker’s Guide’, a guide to make
sure that Wedding Speakers are remembered – for all the right reasons! She is a Distinguished Toastmaster. Aletta is the Region Advisor for Europe, the Middle East and Africa for Toastmasters for 2016 – 2017. www.voicingyourpotential.com

Speaking is something we do innately - often without thinking. The consequences of our spoken words are profound. Your speaking can change the mood of a room, it can inspire someone to believe in his ability.

Your words can open up opportunities for you to enhance your reputation. Just as easily, your words can showcase your vulnerabilities or ruin your day. As you speak, you can engineer your future career prospects, or engineer your swift exit. Your speaking will identify which kind of leader you are and whether or not people want you on their team.

Your speaking will determine whether you stand out from the crowd. When you master the art of speaking as a leader, doors will open up for you that you never imagined were within your reach. This workshop gives valuable tips to increase your power and influence.

Drawing on life experiences across the globe, Aletta shares wisdom that has proven to work again and again. You will learn how to connect with clients and key stakeholders in a meaningful way. Your influence will be increased and your ability to get results significantly enhanced.

Member Fee €10.00

Non-Member fee €20.00

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Change Management Lunch and Learn Seminar
2017-02-02 13:00 - 14:00 | Board Room, Shannon Chamber, Unit B9, Skycourt Shopping Centre, Shannon, Co Clare, Ireland
Managing change successfully requires effectively balancing soft and hard skills, often in emotionally trying and technically challenging circumstances. Change management is a process which, when applied properly, is self-reinforcing and can be the start of ongoing improvement and learning for an organization. When applied incorrectly, it can vary from a waste of time to utter disaster.

The objective is to speed up the implementation of change initiatives to unlock energy for and resistance to change, and to better understand how to treat the deployment of change management as a change to be managed and how to embrace change.

It will enable managers to create an own change management road map, to better understand the personal response to change and to develop strategies for helping others through change

There will be four focus areas of change management looked at, which will help to deal with change initiatives more effectively.

What are the main challenges of change?

Why do the majority of change initiatives fail?

Eight steps of change management (ref. John Kotter)

Create a sense of urgency (potential threats, scenarios)
Form a powerful coalition
Create a vision for change (value, direction, et. al.)
Communicate the vision
Empower and remove obstacles
Create short-term wins
Consolidate gains
Anchor the change

Change curve and the role of the manager

MIRIAM MAGNER FLYNN

Miriam Magner-Flynn is the founder and CEO of Career Decisions www.careerdecisions.ie . Over the past 23 years she has grown the company into one of Ireland’s leading Transition, Coaching & Talent Development Firms providing a nationwide service from offices in Dublin and Limerick.

Miriam has led the design, delivery and project management of some of Ireland’s largest change, restructuring and downsizing projects. Her focus is on helping leaders and organisations to adapt, transform and re-invent themselves. Miriam’s extensive expertise has been harnessed to inform the development of leading edge and highly successful Change Programmes for client organisations such as Enterprise Ireland, Coillte, IBRC, IBEC, Accbank, Rabobank, Danske Bank, NAMA , County &City Enterprise Boards/Local Enterprise Offices , Diageo, Thomson Reuter, Dell, EMC, Intel, Michelin.

YVONNE CLANCY

Yvonne Clancy is the Executive Director, Human Resources for Alexion Pharmaceuticals Global Operations. In this role Yvonne sits on both the Global Operations and Global HR Leadership teams, directing an international HR Business Partner model which supports 800 staff across four Manufacturing sites in North America and two sites in Ireland.

Prior to joining Alexion in March 2015, Yvonne held a number of strategic HR leadership roles primarily in the financial services industry in Ireland, Europe and the US - developing higher performing organizations through the effective leadership and project management of strategic HR, organizational transformation and change management programs. Immediately prior to joining Alexion, Yvonne led a three year organization transformation and change project for Ibec.

Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Microsoft Excel Intermediate (Fully Booked)
2017-02-08 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
This course is suitable for those who are currently using MS Excel on a regular basis but may not have attended formal training recently or may never have attended training. It is also the next step for those who have already completed Excel Level One and would like to explore further functionality available within MS Excel. You should have a good working knowledge of Excel before attending this training, if this is not the case, please complete the Excel Level One course prior to attending this Level Two programme.
The day will begin with an overview of some of the Level One topics. This will act as a recap for those who have already attended Level One, and will ensure that the experienced users who have not attended Level One become more aware of the use of Speed Keys etc. We will then cover some of the intermediate topics – working with and linking multiple worksheets, creating charts, managing lists (Sorting & AutoFilter) among some other options.
Main Topics
Excel Basics (An Overview)
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Working with Multiple Worksheets
Charts and Drawing Tools
Database Features
Working with Dates

It is 1-Day Programme and spaces are limited.
Member Fee €130
Non Member Fee €170
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Core Concepts of Project Management
2017-02-15 09:30 - 2017-02-16 16:30 | The Inn at Dromoland Hotel, Newmarket on Fergus, Clare, Ireland
Introduction: Many projects are managed and performed in an inconsistent ad-hoc fashion. Having awareness and understanding of standard generally accepted project management practices enables managers to establish consistent structured techniques that promote successful project performance. A focus is placed on understanding project management concepts and how they support this structured approach to performing work. The entire course content is compliant with the ANSI standard “Guide to the Project Management Body of Knowledge, fifth edition, (PMBOK®)” of the Project Management Institute (PMI®).

Objective: Delegates are introduced to the fundamentals of Project Management. The objective is to provide delegates with an understanding of how the project management approach supports a team to focus on achieving the required results. It is intended that insights gained from this course will enable learners to understand generally accepted project management practices and be able to determine where they need to pursue deeper knowledge in order to become more effective in performing project work.

Audience: This course is intended for individuals who currently work on projects or are occasionally assigned to work as project team members in any business work areas. Anybody who is currently in a project management role or aspires to this position and has not received formal training will also benefit from this course as they will be introduced to ANSI standard worldwide project management practices from the Guide to the Project Management Body of Knowledge (PMBOK®).

Duration: 2 days

Format: Workshop format that supports presentations of project techniques with discussions and a case study that runs through the two days. This case study enables everybody to participate in a practical exercise that will reinforce core project management techniques to launch, plan, report, monitor and complete a project

Benefits: This course promotes an awareness of project management and how certain core practices may be applied to projects in all application areas. Delegates will gain insights into project governance, planning, execution and control.

This 2-day seminar exposes delegates to the most current generally accepted practices of project management. This enables learners to:

Appreciate the fundamentals of project management including the ability to initiate, plan and execute basic controls for a project
Understand each of the project plans
Develop a project charter and effectively gather project requirements
Engage effectively with stakeholders through communication planning
Identify risks and reflect on strategies that may be applied to proactively reduce the impact of risks to a project
Report effectively on project progress and recognize the need for change and how to address changes consistently

Course Content: The following topics will be covered

□ Topic 1: - Nature of projects - definitions, characteristics, constraints

□ Topic 2: - Understanding the role of project governance and structure

□ Topic 3: - Project initiation

□ Topic 4: - Planning- task definition, scheduling and budgeting

□ Topic 5: - Understanding the integrated project plan (risk , communications)

□ Topic 6: - Controlling project progress (quality)

□ Topic 7: - Managing project close-out

Michael Lane brings a combination of practical hands-on experience and academic reflection to the subject of project management. This puts him in a strong position to assess your management structures in order to identify and apply potential improvements.
In order to bridge his academic contributions and experience with practical industrial engagement, Mike also delivered over 100 executive training workshops to many organizations in the public and private sector. An array of multi-day executive training courses have been delivered in Ireland, UK, Sweden, UAE and Oman. These have included exam-based courses (PMP, Fetac) as well as training in the application of general project management practices.
Credentials:
PhD - lean and agile project management (Univ. of Limerick)
MSc - project management using globally distributed teams (Univ. of Limerick)
Dip - foundation diploma in training and education (Nat'l Univ. of Galway)
MMII Grad. Dip. - degree equivalent (Marketing Institute of Ireland)
BSc - Computer systems (business) (University of Limerick)
PMP - Project Management Professional (Project Management Institute
This is a 2-Day Programme and spaces are limited.

Member Fee €340

Non Member Fee €380

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Up-Skilling the Mid-West Seminar
2017-03-06 08:45 - 13:00 | Radisson Blu Hotel & Spa, Ennis Road, Limerick, Ireland
MAXIMISE YOUR COMPANY’S POTENTIAL FOR GROWTH, DEVELOPMENT & COMPETITIVENESS IN 2017

INVITE TO OPEN EVENT

FOR BUSINESSES & COMPANIES IN THE MID-WEST

Did you know that Skillnets Training is:-

Tailored to the needs of your business
Delivered locally
Saves your business time
Subsidised

Why not come and talk to us and find out
how we can help your Business grow and be more competitive

Who Should Attend?
Those with an interest or involvement in providing high quality training
for their organisation or business.

Why Should you Attend?

Take the opportunity to network and hear from existing network members (large and small),

Connor Flanagan, CEO, Atlantic Aviation Group

Sheamus O'Donovan, Partner, O'Donovan Insurances

on how they have benefited from Skillnets subsidised training & networking

With special addresses by

Minister of State for Employment and Small Business, Pat Breen TD
and
Paul Healy, Chief Executive, Skillnets

Participate in taster training sessions by industry professionals such as

Peter Nolan, Franklin Covey on the world's premier personal leadership development solution
‘7 Habits of Highly Effective People’’

Dr Ardawan Lalui, Lalui Leadership on Innovation through Leadership

Malin Kelly, Director, Modig Corporate Services on Management Wellbeing

This is a joint event by regional skillnet networks

Please book online. This event is free of charge.

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Basics-Essential Skills Level 1 (Fully Booked)
2017-03-08 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
This course is suitable for anyone new to Microsoft Excel and also for those who may currently use Excel from time to time but have a limited working knowledge of the application.

Over one day, we will cover all of the essential topics required to use Excel effectively on a day-to-day basis including: data entry, formatting, changing page settings & writing formulas. We will also look at shortcuts and quicker ways of performing everyday tasks and concentrate on common problem areas such as working with longer lists, error checking etc.
Main Topics
Excel Basics
Entering / Editing Data
Excel Essentials
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Getting Help
It is 1-Day Programme and spaces are limited.
Member Fee €130
Non Member Fee €170
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Practical Productivity using MS Outlook
2017-03-22 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
Would you like to have an empty inbox at the end of each day?
Would you like to schedule realistic days and never have to worry about forgetting to do or follow-up on a piece of work?
Would you like have an organised system that will help you work more effectively on a daily basis?

The “Personal Productivity using Microsoft Outlook” training course will provide participants with a totally practical and workable solution to managing their workload and time more effectively.

This is not a standard Time Management training course. Although we cover ‘Time Management Best Practice’ at the beginning of the day, unless there is a practical way of actually applying that theory, it is just that - ‘Theory’. Therefore the emphasis of the day is on the practical application of that theory using Microsoft Outlook as the tool.

Do not let e-mail control your day – instead you can take control through the customisation of MS Outlook and by using various features & tools within Outlook. Learn how to prioritise, set, manage and achieve realistic goals & tasks you set for yourself. Learn how to share information with other users and work more effectively as a group.

This program has been designed to provide you with the knowledge, skills and competencies to effectively use Outlook as your organisational tool.

SUITABLE FOR

Anyone who feels overwhelmed by email and workload and believes that…. “There aren’t enough hours in the day”. For those who would like a practical solution that can immediately be implemented on return to the office.

PRE-REQUISITES

All participants should have a working knowledge of MS Outlook.

FOLLOW-UP 1-1 IMPLEMENTATION (Optional)

Following the training course, there is an option of having some 1-1 training in order to ensure that the content of the course is actually being implemented in the workplace. These 1-1 sessions can either take place on the phone, or preferably at the person’s desk and of a1 hour duration. There is an additional charge for this service so you can decide yourself if you would like to avail of it or not.

Time Management Principles

You can’t create time, but you can schedule it!
Setting Goals & Prioritising
Tips for getting started
Break it down
Prioritise - Important vs. Urgent
Managing time – Interruptions etc.
Work Smarter – Communicate & Delegate
Time Stealers – What are yours
Top 10 – Time Management Best Practice

Overview of MS Outlook Basics

Shortcuts & Speed Keys
Changing View Preferences
Navigating through mail quickly
Selecting & Forwarding Multiple Messages
Creating and using signatures
Use AutoText for frequently used text

Customise MS Outlook

Change Default settings to ensure Outlook is working for you.

Working with your Personal Calendar and Tasks

Using the Calendar & Tasks together as your planner
Creating Personal Tasks / To-Do’s
Prioritising Tasks
Re-dating Tasks
Recurring Tasks
Inserting Hyperlinks
Marking Tasks Complete / Moving completed tasks
Categorising Tasks
Creating / Editing / Deleting Calendar Entries
Printing the Calendar (workable format)
Add Colour to your calendar

Working with email

Act Now! – Apply the 4 D’s to your email.
Manage workload by creating tasks directly from email.
Keep a record - Working with Folders
Follow-up on Sent Items
Creating Rules to act on Incoming and / or Outgoing Mail
Mailbox Full? – Create a Personal Folder File

Working with your Address Book

Adding / Editing / Deleting Contacts
Add Sender to Address Book / Gather other contact information from an E-mail
Creating Groups (Distribution Lists)
Use contacts to store frequently accessed information.

Working with others / Data Collaboration

Using the Out of Office Assistant
Scheduling Meetings with others
Delivery Options for Meeting Invitations
Respond to Meeting Invitations
Cancel / Re-Schedule Meetings
Sharing your calendar / opening other user’s calendars
Accessing Group Calendars

It is 1-Day Programme and spaces are limited.

Member Fee €130

Non Member Fee €150

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Leadership Skills (1 places remaining)
2017-04-04 09:30 - 2017-04-11 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
“Real Leaders are ordinary people with extraordinary determination”

On completion of this programme, participants will have acquired a range of Leadership Skills which will enhance the effectiveness, efficiency and productivity of the organisation and cultivate the management ability of each individual. As the old saying goes; “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” Luckily, since not everyone is a born leader, leadership skills can be learned. This programme explores the difference between managing and leading and develops your ability to inspire and motivate others. It also encourages you to understand and improve your personal leadership style so that you can reach your true potential.

This Leadership Skills training course is aimed at individuals who wish to:

Understand the difference between leadership and management
Learn how leaders communicate
Know how to lead by example
Evaluate personal leadership styles
Deal immediately with conflict and prevent it from occurring
Become better at setting priorities and managing time
Deliver more effective presentations

PROGRAMME CONTENT

DAY 1 - Leadership

Understand the difference between leadership and management
Learn how leaders communicate - gain trust and confidence
Know how to lead by example
Evaluate your personal leadership style
Learn how to empower, motivate and inspire others
Interact better and provide leadership in a pro-active and positive way

DAY 2 – Conflict Resolution & Time Awareness

Understand what motivates people to deal effectively with conflict
Build more harmonious relationships with clients and colleagues
Reduce stress levels when handling difficult people
Plan effectively
Cope with conflicting priorities and deadlines
Use Covey’s 7 Habits of Highly Effective People in managing your time

DAY 3 – Presentation Skills

Prepare and structure stylish presentation
Adapt your presentation styles to difference audiences
Become an engaging presenter
Enhance your presentation skills and eliminate weaknesses
Deal effectively with challenges

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and Individual learning activities
Group discussion
Discussion of real-life work scenarios

It is 3-Day Programme and spaces are limited.

The programme takes place on the 4th, 5th and 11th April 2017

Member Fee €350

Non Member Fee €450

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Effective Sales Techniques for Business
2017-04-19 13:00 - 14:00 | Board Room, Shannon Chamber, Unit B9, Skycourt Shopping Centre, Shannon, Co Clare, Ireland
Overview: This short session is designed to provide attendees with a brief overview of some practical and useful tips on finding new business, effective sales communications, nurturing the relationship and pricing.

Lead Generation
Communication in Sales
Closing Sales
Customer Service as a key to Sales
Pricing in Sales

Delivered by Adrian Carmody, Optima Training

Optima Training & Consulting is a Training, Developing & Consulting partner to many of the leading Manufacturing, Pharma, Medical Device, Healthcare, Semi State and Service Organisations and operate in Ireland, UK and Europe.

Optima deliver a diverse and industry focussed range of training programmes in areas such as Leadership, Health & Safety, Environmental, Quality, Process Improvement, Healthcare, Project Management, Facilities, Logistics, Energy & Microsoft Office/SharePoint.

Lunch will be available from 12.30pm with the seminar commencing at 1 pm sharp.

Duration: 1 Hour

Fee: Free

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Management Development Breakfast Briefing
2017-05-11 08:00 - 09:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Shannon Chamber Skillnet in conjunction with the University of Limerick will be running a Management Development programme in September 2017.

This Breakfast Briefing is designed to showcase the course content and gives the attendee the opportunity to ask any questions of tutors and the course director.

Building people management and leadership competencies is essential in building a strong and driven workforce. This programme supports personal and professional growth whilst encouraging participants to create a supportive team environment where integrity and respect, innovation and creativity, ambition and a winning spirit are pillars to the successful delivery of services.

The proposed programme aims to support learners to identify innovative methods of doing business in a competitive environment, whether that be customer or internally facing. Participants will be guided to specify performance objectives to achieve personal and organisational improvements and to motivate their teams to achieve the company’s primary objectives.

Registration from: 7.30am

Commencement: 8am

Fee: Free

Learning Objectives

The Programme aims to provide managers with the necessary knowledge, skills and competencies to become highly effective managers within their individual organisations. The programme content covers areas of management, including:
‒ Management & Leadership
‒ Motivating the Team
‒ Selecting the Team
‒ Managing Communications
‒ Reflective Learning
‒ Managing Performance
‒ Managing Employee Relations
‒ Quality Management
‒ Managing Change & Conflict
‒ Case Study Analysis

Programme Modules & Agenda Overview
This one-year (10 session) skills-based programme is suitable for public, private and not-for-profit organisations. It provides a sound introduction to management, for candidates who aspire to consolidate their existing operational experience and gain a formal management qualification. The programme will be delivered via tutor facilitated interactive workshops. While based on relevant academic theories, concepts and techniques there will also be significant focus on individual personal development and the practical application of learning within the workplace.

1 Introduction to Programme & Management and Leadership
2 Managing Communications
3 Selecting the Team
4 Motivating the Team
5 Case Study Workshop & Reflective Learning Journal
6 Managing Change and Conflict
7 Managing Performance
8 Managing Employee Relations
9 Quality Management & Case Study Presentations

This programme is accredited to a level of NFQ Level 6
This programme is suitable for the following profiles:

Those who aspire to or currently hold their first Supervisory/Management position.
Those who wish to develop a range of skills including self-management, team management and interpersonal skills.
Those seeking a third level qualification in management
The programme is open to managers, supervisors or those aspiring to a managerial role with a minimum of two years organisational experience.

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Fundamentals of Employment Law
2017-05-17 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
OVERVIEW

HR Professionals, Business Owners and Managers are all too aware of the on-going challenges in the complex area of Employment Law and the challenges of its application within the workplace. This one-day intensive programme, as part of an Employment Law series of programmes, will address the fundamentals of Employment Law and practical steps on best practice and compliance in this area.

The programme will include fundamentals of Employment Law relating to:

· Recruitment & Selection including Equality legislation

· Contracts of Employment, relevant legislation and different types of contracts

· Key Employment legislative requirements during the lifecycle of an Employee (Grievance, Equality legislation incorporating Bullying and Harassment, Absence Management, Organisation of Working Time Act, Policies & Procedures)

· Termination of Employment including Disciplinary Procedures and Dismissal, the Costs, the Risks

· Relevant case studies and recent case law will be integrated into the learnings

A full booklet of course content covered in the presentation material will be provided for personal use, note taking and as a point of future reference.

Time will be allocated at the end for a Q&A.

Who should attend?

HR Practitioners, Managers, Business Owners

Speaker Profile
Sarah Fagan, BA, PGDip Employment Law, PGDip Conflict & Dispute Resolution Studies, is an experienced Human Resource and Employment Law practitioner involved in all manner of investigative and conciliation practices. She has extensive experience in Unionised environments having come from a background in Industrial Relations with one of Ireland’s largest secondary teachers union.

Adare Human Resource Management leading experts in Employment Law, Industrial Relations and best practice in Human Resource Management, offering both one off project based consultancy services and retainer support services for organisations requiring HR and Employment Law support on an on-going basis. The team of Adare have extensive backgrounds in the Private and Public Sectors, Financial and Professional Services and Community and Charitable Sectors.

It is 1-Day Programme and spaces are limited.
Member Fee €150
Non Member Fee €180
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Microsoft Word Level Three Advanced (Fully Booked)
2017-05-18 09:00 - 16:00
This course is suitable for those who have already completed Word Level One and / or Word Level Two or for those who are already proficient in the use of the Level One and Level Two topics and would like to increase their skill level and use of Word. Learn how to automate tasks using templates and by recording and playing back Macros. Ensure there is consistency when formatting larger documents through the use of Styles and learn how to automatically generate and update a Table of Contents in seconds. Learn also how to produce multiple letters, print a number of names and addresses to labels, generate multiple e-mails automatically through the use of the Mail Merge functionality.

It is recommended that you firstly complete the Level One and Level Two training courses prior to attending Level Three. If you would like to attend this course without having firstly attended the Word Level One or Two courses, please complete the MS Word pre-course questionnaire.
Mail Merge

What is a Mail Merge?
Creating a basic Mail Merge
Merging to Letters
Merging to Labels
Merging to Catalogue
Merging to E-mail
Advanced Mail Merge options
Sorting Records
Finding Records
Queries (Filter)

Working with Columns

Creating columns
Creating columns for existing text
Column Break
Modifying Columns

Consistent Document Formatting

Using existing Styles
Creating Styles
Modifying Styles
Deleting Styles
Organising Styles / Sharing Styles
Style Gallery
Table of Contents
Create a Table of Contents using existing styles
Create a Table of Contents using custom styles
Updating a Table of Contents

Templates

Using existing Templates
Creating Basic Templates
Modifying a template
Building Form Templates
Create Automated Fill-in Field Templates

Macros

Recording a Macro
Play a macro
Assign a Macro to a toolbar

Graphics

Working with Frames
Inserting SmartArt
Inserting WordArt
Using the Drawing Tools

It is 1-Day Programme and spaces are limited.
Please book online
For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Sales and Selling Skills (Fully Booked)
2017-05-23 08:00 - 16:00 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Overview: A one day training workshop covering a range of sales, management
organisational and communication skills

Organising Your Time And Territory
Time Management tips
Route Planning (Scheduling & managing appointments)
The T System
The ‘Field Advising’ card
(a quick measure of call to sales ratio and identifying areas to improve)
Getting Appointments
Designing the right sales process for your business
The Steps of the sales process main approach / alternative approaches
The Structure of A Sales Call
The greeting / The opening
Asking the right Questions
SPIN Selling
Presenting Products & Services
Selling the features and benefits
Overcoming objections 2 formulae
Cost, price and other objections
Closing Sales 6 different ways to close
Communication & Persuasion
Your State
Building Rapport
Listening skills
Non verbal communication
Why we buy (influence)
Persuasion
Speaking Skills How to develop and demonstrate enthusiasm
Meetings & Sales Management
A sales meeting agenda
The 5 Levels of Initiative
Peer Training
High Performing Teams

Training Aims :

To provide the participants with the opportunity to review their current practices,
and consider the best approaches to meeting potential customers.
To share ideas on organising your time and territory.
To explore sales structures designed to manage the ‘complex’ sale.
To train effective communication, influence & persuasion techniques when
presenting products and services, overcoming objections, and closing sales.
To review Sales Management & meetings

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Advanced (Fully Booked)
2017-05-24 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
This course is designed to follow-on from MS Excel Level Two (Intermediate). Having already familiarised yourself with the most efficient way of performing everyday tasks, and having covered some intermediate topics, it is now time to build on tha knowledge. A large proportion of the course is dedicated to using the Database Features in MS Excel – this is a very powerful side to Excel that not many people utilise to its fullest potential. Useful functions such as IF and Lookups are covered in addition to automating tasks using Macros etc. It is highly recommended that you firstly attend Level Two (Intermediate) prior to attending Level Three as some of the topics covered in Level Two are essential for successful completion of Level Three.

Main Topics

Essentials and shortcuts

Named Ranges

Text Manipulation

Database Features

Working with Pivot Tables

More on Functions

What IF Analysis

Auditing

Macros

Content, Worksheet & Workbook Protection

It is 1-Day Programme and spaces are limited.

Member Fee €130

Non Member Fee €150

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Presentation Skills and Public Speaking (Fully Booked)
2017-06-22 09:30 - 16:30 | Atlantic Aviation Institute, Shannon Industrial Estate, Shannon, Clare, Ireland
Present to Impress!
Excellent presentation skills are invaluable in the contemporary world of work as presentations are an increasingly important medium of communication at all levels. A good presenting style will mean that your presentations are interesting, interactive and memorable. Whether your audience are clients, potential customers, senior colleagues or peers, this course will help you to present to impress!

Duration: 1 Day
Who is this course for?
This Presentation Skills training course is aimed at individuals who wish to:

Gain practical experience presenting
Improve their confidence during presentations
Be able to handle challenging situations while presenting
Make their presentations more interesting and interactive

Course Content
Introduction to Learning Theory
How we store information
VHF Communication (visual, hearing, feeling)
Identifying your target audience
Selecting you objectives
Developing the topic
Plan, prepare, practice and present

Delivering your presentation

Using your voice skilfully – effective communication
Eye contact – body language
Overcoming nerves
Preventing last minute hitches
Generating enthusiasm – maintaining rapport
Controlling the group
Handling difficult questions and interruptions
Check – review your message – ensure it is understood
Encouraging participation
Being able to challenge you audience
How will you learn?
This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and individual learning activities
Group discussion
Opportunity to practice presentations with constructive feedback and personalised coaching

It is 1-Day Programme and spaces are limited.
Member Fee €130
Non Member Fee €160
Please book online
For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Microsoft Excel Intermediate (Fully Booked)
2017-07-05 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland

Management Development Breakfast Briefing
2017-08-16 07:30 - 09:00 | Atlantic Aviation Institute, Shannon Industrial Estate, Shannon, Clare, Ireland
Shannon Chamber Skillnet in conjunction with the University of Limerick will be running a Certificate in Management programme in September 2017.

This Breakfast Briefing is designed to showcase the course content and gives the attendee the opportunity to ask any questions of tutors and the course director.

Building people management and leadership competencies is essential in building a strong and driven workforce. This programme supports personal and professional growth whilst encouraging participants to create a supportive team environment where integrity and respect, innovation and creativity, ambition and a winning spirit are pillars to the successful delivery of services.

The proposed programme aims to support learners to identify innovative methods of doing business in a competitive environment, whether that be customer or internally facing. Participants will be guided to specify performance objectives to achieve personal and organisational improvements and to motivate their teams to achieve the company’s primary objectives.

Registration from: 7.30am

Commencement: 8am

Fee: Free

Learning Objectives

The Programme aims to provide managers with the necessary knowledge, skills and competencies to become highly effective managers within their individual organisations. The programme content covers areas of management, including:
‒ Management & Leadership
‒ Motivating the Team
‒ Selecting the Team
‒ Managing Communications
‒ Reflective Learning
‒ Managing Performance
‒ Managing Employee Relations
‒ Quality Management
‒ Managing Change & Conflict
‒ Case Study Analysis

Programme Modules & Agenda Overview
This one-year (10 session) skills-based programme is suitable for public, private and not-for-profit organisations. It provides a sound introduction to management, for candidates who aspire to consolidate their existing operational experience and gain a formal management qualification. The programme will be delivered via tutor facilitated interactive workshops. While based on relevant academic theories, concepts and techniques there will also be significant focus on individual personal development and the practical application of learning within the workplace.

1 Introduction to Programme & Management and Leadership
2 Managing Communications
3 Selecting the Team
4 Motivating the Team
5 Case Study Workshop & Reflective Learning Journal
6 Managing Change and Conflict
7 Managing Performance
8 Managing Employee Relations
9 Quality Management & Case Study Presentations

This programme is accredited to a level of NFQ Level 6
This programme is suitable for the following profiles:

Those who aspire to or currently hold their first Supervisory/Management position.
Those who wish to develop a range of skills including self-management, team management and interpersonal skills.
Those seeking a third level qualification in management
The programme is open to managers, supervisors or those aspiring to a managerial role with a minimum of two years organisational experience.

This Breakfast briefing will also showcase the Diploma in Management (NFQ Level 7) which Atlantic Aviation Group are running, also with a September start.

The Diploma in Management aims to help middle managers develop themselves, their teams and their organisation. There is a strong focus on personal development in this one year programme and in enhancing a range of managerial competencies. This course is run by the University of Limerick Kemmy Business School in conjunction with the Atlantic Aviation Institute in Shannon.
Programme Outcomes:
On completion of the programme participants will be able to:

Understand and appreciate core management principles and theories
Apply a range of management skills and techniques to manage themselves and their teams more effectively
Demonstrate the ability to utilise social confidence, interpersonal skills and personal organisational skills in a wide range of settings
Control stress and work-life balance
Appreciate the impact of the economic environment upon the organisation.

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Practical Productivity using MS Outlook
2017-08-30 09:30 - 2017-09-06 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Would you like to have an empty inbox at the end of each day?
Would you like to schedule realistic days and never have to worry about forgetting to do or follow-up on a piece of work?
Would you like have an organised system that will help you work more effectively on a daily basis?

The “Personal Productivity using Microsoft Outlook” training course will provide participants with a totally practical and workable solution to managing their workload and time more effectively.

This is not a standard Time Management training course. Although we cover ‘Time Management Best Practice’ at the beginning of the day, unless there is a practical way of actually applying that theory, it is just that - ‘Theory’. Therefore the emphasis of the day is on the practical application of that theory using Microsoft Outlook as the tool.

Do not let e-mail control your day – instead you can take control through the customisation of MS Outlook and by using various features & tools within Outlook. Learn how to prioritise, set, manage and achieve realistic goals & tasks you set for yourself. Learn how to share information with other users and work more effectively as a group.

This program has been designed to provide you with the knowledge, skills and competencies to effectively use Outlook as your organisational tool.

SUITABLE FOR

Anyone who feels overwhelmed by email and workload and believes that…. “There aren’t enough hours in the day”. For those who would like a practical solution that can immediately be implemented on return to the office.

PRE-REQUISITES

All participants should have a working knowledge of MS Outlook.

FOLLOW-UP 1-1 IMPLEMENTATION (Optional)

Following the training course, there is an option of having some 1-1 training in order to ensure that the content of the course is actually being implemented in the workplace. These 1-1 sessions can either take place on the phone, or preferably at the person’s desk and of a1 hour duration. There is an additional charge for this service so you can decide yourself if you would like to avail of it or not.

Time Management Principles

You can’t create time, but you can schedule it!
Setting Goals & Prioritising
Tips for getting started
Break it down
Prioritise - Important vs. Urgent
Managing time – Interruptions etc.
Work Smarter – Communicate & Delegate
Time Stealers – What are yours
Top 10 – Time Management Best Practice

Overview of MS Outlook Basics

Shortcuts & Speed Keys
Changing View Preferences
Navigating through mail quickly
Selecting & Forwarding Multiple Messages
Creating and using signatures
Use AutoText for frequently used text

Customise MS Outlook

Change Default settings to ensure Outlook is working for you.

Working with your Personal Calendar and Tasks

Using the Calendar & Tasks together as your planner
Creating Personal Tasks / To-Do’s
Prioritising Tasks
Re-dating Tasks
Recurring Tasks
Inserting Hyperlinks
Marking Tasks Complete / Moving completed tasks
Categorising Tasks
Creating / Editing / Deleting Calendar Entries
Printing the Calendar (workable format)
Add Colour to your calendar

Working with email

Act Now! – Apply the 4 D’s to your email.
Manage workload by creating tasks directly from email.
Keep a record - Working with Folders
Follow-up on Sent Items
Creating Rules to act on Incoming and / or Outgoing Mail
Mailbox Full? – Create a Personal Folder File

Working with your Address Book

Adding / Editing / Deleting Contacts
Add Sender to Address Book / Gather other contact information from an E-mail
Creating Groups (Distribution Lists)
Use contacts to store frequently accessed information.

Working with others / Data Collaboration

Using the Out of Office Assistant
Scheduling Meetings with others
Delivery Options for Meeting Invitations
Respond to Meeting Invitations
Cancel / Re-Schedule Meetings
Sharing your calendar / opening other user’s calendars
Accessing Group Calendars

It is 2-Day Programme

Member Fee €TBC

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Internal Auditing - Integrated Management Systems (ISO 9001, ISO 14001 and OHSAS 18001)
2017-09-06 09:00 - 2017-09-07 17:00 | Reagecon, Units 22/23 Shannon Free Zone, Shannon, Clare, Ireland
Introduction

ISO 9001, ISO 14001 and OHSAS 18001 require that an organisation conduct internal audits to determine the effectiveness of its quality, environmental and health and safety system. Trained auditors must carry out these audits.

Thousands of audits are performed each year providing little internal business benefit. This course focuses on auditing for real improvement rather than just compliance.

This 2-day course is designed for personnel who wish to gain an understanding of ISO 9001, ISO 14001 and OHSAS 18001 and to develop the skills necessary to become an auditor of an integrated management system.

What's covered?

Day 1

Overview of ISO 9001
Overview of ISO 14001
Overview of OHSAS 18001
Process mapping
Evolution of occupational quality, environmental and health and safety management systems
Comparison of occupational health and safety systems with quality and environmental management systems
Integrated management systems (IMS)
Planning the system
The Risk Assessment Process
Risk Assessment case study
Implementation and operation
Checking and corrective action
Management review

Day 2

Irish and EU EHS legislation
Quality, Environmental and Health and Safety Auditing Skills
The Audit Team
The Auditing Tool Kit
Audit Execution
Interviewing Techniques
Gathering Audit Evidence
Evaluating Audit Results
Reporting the Audit
Post Audit Activities
Process Auditing
Preparation for conducting the audit
Review and reporting presentation of audit findings

Who Should Attend?

Environmental Health and Safety Officers and Managers
Technical Managers
Environmental Manager
Quality Managers and Auditors
Engineers
Safety Representatives
Internal Environmental and Health & Safety Management Systems Auditors

What will I learn?

Participants achieve the following learning outcomes from the programme:

Understand the elements of ISO 9001, ISO 14001 and OHSAS 18001
Understand applicable Irish and EU EHS legislation
Be competent to conduct an internal quality, environment and health and safety audit
Understand the documentation required by ISO 9001, ISO 14001 and OHSAS 18001
Understand the responsibilities of Internal Auditors
Be able to conduct an effective internal audit e.g. plan and organise an internal audit against the organisation’s documented procedures and processes
Collect and analyse evidence objectively
Evaluate and report the results of an internal audit

Course Manual

Delegates will receive a very comprehensive course manual.

The Investment needed:

Member Fee: €270

Non Member Fee: €300

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Practical Productivity using MS Outlook
2017-09-12 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Would you like to have an empty inbox at the end of each day?
Would you like to schedule realistic days and never have to worry about forgetting to do or follow-up on a piece of work?
Would you like have an organised system that will help you work more effectively on a daily basis?

The “Personal Productivity using Microsoft Outlook” training course will provide participants with a totally practical and workable solution to managing their workload and time more effectively.

This is not a standard Time Management training course. Although we cover ‘Time Management Best Practice’ at the beginning of the day, unless there is a practical way of actually applying that theory, it is just that - ‘Theory’. Therefore the emphasis of the day is on the practical application of that theory using Microsoft Outlook as the tool.

Do not let e-mail control your day – instead you can take control through the customisation of MS Outlook and by using various features & tools within Outlook. Learn how to prioritise, set, manage and achieve realistic goals & tasks you set for yourself. Learn how to share information with other users and work more effectively as a group.

This program has been designed to provide you with the knowledge, skills and competencies to effectively use Outlook as your organisational tool.

SUITABLE FOR

Anyone who feels overwhelmed by email and workload and believes that…. “There aren’t enough hours in the day”. For those who would like a practical solution that can immediately be implemented on return to the office.

PRE-REQUISITES

All participants should have a working knowledge of MS Outlook.

FOLLOW-UP 1-1 IMPLEMENTATION (Optional)

Following the training course, there is an option of having some 1-1 training in order to ensure that the content of the course is actually being implemented in the workplace. These 1-1 sessions can either take place on the phone, or preferably at the person’s desk and of a1 hour duration. There is an additional charge for this service so you can decide yourself if you would like to avail of it or not.

Time Management Principles

You can’t create time, but you can schedule it!
Setting Goals & Prioritising
Tips for getting started
Break it down
Prioritise - Important vs. Urgent
Managing time – Interruptions etc.
Work Smarter – Communicate & Delegate
Time Stealers – What are yours
Top 10 – Time Management Best Practice

Overview of MS Outlook Basics

Shortcuts & Speed Keys
Changing View Preferences
Navigating through mail quickly
Selecting & Forwarding Multiple Messages
Creating and using signatures
Use AutoText for frequently used text

Customise MS Outlook

Change Default settings to ensure Outlook is working for you.

Working with your Personal Calendar and Tasks

Using the Calendar & Tasks together as your planner
Creating Personal Tasks / To-Do’s
Prioritising Tasks
Re-dating Tasks
Recurring Tasks
Inserting Hyperlinks
Marking Tasks Complete / Moving completed tasks
Categorising Tasks
Creating / Editing / Deleting Calendar Entries
Printing the Calendar (workable format)
Add Colour to your calendar

Working with email

Act Now! – Apply the 4 D’s to your email.
Manage workload by creating tasks directly from email.
Keep a record - Working with Folders
Follow-up on Sent Items
Creating Rules to act on Incoming and / or Outgoing Mail
Mailbox Full? – Create a Personal Folder File

Working with your Address Book

Adding / Editing / Deleting Contacts
Add Sender to Address Book / Gather other contact information from an E-mail
Creating Groups (Distribution Lists)
Use contacts to store frequently accessed information.

Working with others / Data Collaboration

Using the Out of Office Assistant
Scheduling Meetings with others
Delivery Options for Meeting Invitations
Respond to Meeting Invitations
Cancel / Re-Schedule Meetings
Sharing your calendar / opening other user’s calendars
Accessing Group Calendars

It is 1-Day Programme and spaces are limited.

Member Fee €150

Non Member Fee €170

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Management Development Programme
2017-09-14 09:00 - 16:00 | University of Limerick, Limerick, Limerick, Ireland
Building people management and leadership competencies is essential in building a strong and driven workforce. This programme supports personal and professional growth whilst encouraging participants to create a supportive team environment where integrity and respect, innovation and creativity, ambition and a winning spirit are pillars to the successful delivery of services.

The proposed programme aims to support learners to identify innovative methods of doing business in a competitive environment, whether that be customer or internally facing. Participants will be guided to specify performance objectives to achieve personal and organisational improvements and to motivate their teams to achieve the company’s primary objectives

Learning Objectives

The Programme aims to provide managers with the necessary knowledge, skills and competencies to become highly effective managers within their individual organisations. The programme content covers areas of management, including:
‒ Management & Leadership
‒ Motivating the Team
‒ Selecting the Team
‒ Managing Communications
‒ Reflective Learning
‒ Managing Performance
‒ Managing Employee Relations
‒ Quality Management
‒ Managing Change & Conflict
‒ Case Study Analysis

Programme Modules & Agenda Overview
This one-year (9 session) skills-based programme is suitable for public, private and not-for-profit organisations. It provides a sound introduction to management, for candidates who aspire to consolidate their existing operational experience and gain a formal management qualification. The programme will be delivered via tutor facilitated interactive workshops. While based on relevant academic theories, concepts and techniques there will also be significant focus on individual personal development and the practical application of learning within the workplace.

1 Introduction to Programme & Management and Leadership
2 Managing Communications
3 Selecting the Team
4 Motivating the Team
5 Case Study Workshop & Reflective Learning Journal
6 Managing Change and Conflict
7 Managing Performance
8 Managing Employee Relations
9 Quality Management & Case Study Presentations

This programme is accredited to a level of NFQ Level 6
This programme is suitable for the following profiles:

Those who aspire to or currently hold their first Supervisory/Management position.
Those who wish to develop a range of skills including self-management, team management and interpersonal skills.
Those seeking a third level qualification in management
The programme is open to managers, supervisors or those aspiring to a managerial role with a minimum of two years organisational experience.

Autumn Semester Spring Semester

14 September 2017 25 January 2018

5 & 26 October 15 February

16 & 30 November 15 March

19 April

Time: 09hoo to 16h00 each day

The Investment needed:

Member Fee: €1300

Multiple Member Fee (2 or more per person): €1200

Non Member Fee: €1500

Multiple Non Member Fee (2 or more per person): €1400

Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Effective Communication
2017-09-18 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Impactful communicate: building confidence in your message

Persuasiveness is an essential skill that the modern professional can ill-afford to do without. Whether interacting one on one or with an audience communicating effectively is one of the most powerful skills for achieving your objectives. As organisations strive to become less hierarchical, influence has become the defining characteristic of true business leaders.

This course will demonstrate powerful techniques to enhance your sphere of influence by communicating a logical and credible message, reinforced by your words and body language.

Duration: 1 day

Who is this course for?

Those wishing to project a positive image of the organisation both internally and externally
Individual contributors, administrators, personnel from Finance, Customer Services, Purchasing
Change Managers

The Programme

How to get real understanding with others
Communicating your message in a professional manner
Showing respect at all times
Creating an open environment for communication
Getting your message across
The 7 Cs of clear communication – clear, concise, concrete, correct, coherent, competent, courteous
Barriers to effective communication – learning to break down those barriers
Influencing techniques – strategies to influence the behaviour of others
Developing collaborative working relationships
Making a persuasive case for something you want
Gaining acceptance of your view
Effective listening
Understanding assertiveness and how it differs from aggression and submission
Addressing work situations in an assertive manner
How self-esteem affects behaviour and how to build confidence
How to say what you mean without causing offence
The importance of body language in communication
Avoiding conflict and managing it when it arises
Giving and receiving feedback/praise and constructive criticism
Written communication – top tips on email etiquette
Achieving win-win

How will you learn?

This course involves an interactive workshop format and will consist of a mix of:

Teaching by an expert trainer using a variety of quality learning materials
Group and Individual learning activities
Group discussion
Discussion of real-life work scenarios

It is 1-Day Programme and spaces are limited.

Member Fee €152

Non Member Fee €180

Please book online

For more information email Cillian at cgriffey@shannonchamber.ie or call 061 360 611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Sales prospecting Lunch and Learn Seminar
2017-09-19 13:00 - 14:00 | Board Room, Shannon Chamber, Unit B9, Skycourt Shopping Centre, Shannon, Co Clare, Ireland
Sales prospecting and the importance of developing a follow up process.

10 years ago it took 3.68 cold call attempts to reach a prospect, today it takes 8.

Research shows that up to 80% of sales opportunities are ignored by salespeople in a company.

Why have a follow up process? Quite simply, there is staggering potential for you to improve your sales performance.

According to Forrester Research Companies that excel at lead nurturing:

Generate 50% more sales ready opportunities at 33% lower cost per opportunity.

In this lunch and learn discover:

The key to prospecting effectively.

The importance of having a follow up process.

Who to nurture?

How to nurture them?

Seminar Speaker:

Patrick O'Sullivan is a Sales Consultant and Coach with Insthinktive Sales Leadership.

He has over 12 years experience in running his own businesses, 8 years in Sales and Marketing roles and over 5 years Board Level experience.

Insthinktive work with ambitious Irish Companies that are serious about driving their sales to the next level by:

1) Implementing a dynamic sales process for the team

2) Developing a world class sales pipeline management system with the ability to forecast accurately.

3) Measuring the sales performance of the team and creating a culture of high performers.

Duration: 1 Hour

Fee: Free

Lunch will be available from 12.30pm with the seminar commencing at 1pm sharp.

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Effective Communication (4 Places remaining)
2017-09-25 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland

General Data Protection Regulation (GDPR) Workshop
2017-09-26 08:00 - 09:15 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
Are you prepared for GDPR?

The General Data Protection Regulation (GDPR) comes into force in May 2018. It is the latest development in the current EU agenda to safeguard its citizens and their private information. The GDPR introduces new rights for individuals and strengthens existing protections. This new regulation imposes stricter requirements on all business activities involving data. Whether you are a data controller or a data processor, the GDPR will have a significant impact on your business and the clock is ticking. The GDPR supersedes the existing Irish Data Protection Acts and expands
the obligations already in place. Regulatory changes require prompt consideration and critical assessment by organisations in order to understand their effects on business operations. Amended business practices, supported by IT systems and operational processes will be required to achieve compliance with this new regulation.
With the data protection legal landscape evolving rapidly it presents many challenges for businesses, government and public authorities, in particular for consumer facing businesses, online businesses, those in the financial services sector or organisations in possession of sensitive personal data. The potential severity of fines for data breaches and non-compliance with regulation was significantly increased to €20 million or 4% of group turnover, whichever is greater. Organisations will have to move quickly to avoid potentially large fines for non-compliance.

Shannon Chamber Skillnet and ulearning Skillnet in conjunction with Grant Thornton will be running a free workshop, which will cover the following topics:-

Overview of GDPR
A breakdown of the Key GDPR requirements
A discussion on the potential impact of those requirements on operations
A discussion on the strategy that an organisation can implement in order to become GDPR compliant
A practical discussion on GDPR and its impacts using existing case studies and in response to specific requirements of the attendees
Specific focus on some key areas such as Data protection Impact Assessments, security breach notifications, data asset inventories, Data subject rights, and accountability

This workshop is Free of Charge
Registration from 7.45 am
In conjunction with

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Performance Appraisal Skills (Fully Booked)
2017-10-02 09:30 - 16:30 | Shannon Chamber of Commerce, Skycourt, Shannon, Clare, Ireland
Workshop Aims

Performance Appraisals provide an opportunity to review and discuss performance against last year’s objectives, agree the objectives for the coming year; review competencies required and create a development plan for the coming year. It is about discussing, acknowledging and showing recognition for performance and achievements along with discussing areas of improvement and development. When appraisals are managed and conducted well they become motivating for the staff member. This programme is designed to give the participants the necessary knowledge, skills and attitudes required to effectively prepare and conduct staff appraisals.

Workshop Objectives
By the end of the programme you will

Recognise the benefits of preparing for and conducting motivating appraisals to guide progress, increase productivity and employee satisfaction

Be able to discuss key success factors and how to achieve them

Know how to prepare for appraisal meetings effectively and manage the conversation

Have practiced the necessary skills for conducting effective appraisals and developed your action plan

Workshop Format
The programme will be highly participative and include discussions, exercises and practice to address the objectives. The participants will be encouraged to interact and discuss the relevant areas to ensure that knowledge and skills are developed.
Workshop Content

Introduction and course objectives: Explore participants’ experiences of performance appraisals covering the benefits of the appraisal meeting. Discussions will lead into identifying the ideal outcomes, tangible and intangible, along with concerns and difficulties the participants might experience in achieving these outcomes.

Preparation for the meeting: This section will include

The importance of preparation for both the appraiser and appraisee; how to prepare effectively using the appraisal forms; how to structure the meeting; how to give feedback constructively

How to avoid common appraisal errors through effective preparation

How to open the meeting to encourage open discussions; manage different behaviours; how to close the meeting

Managing other concerns that the participants raised at the start of the course

During the meetings: This section will discuss the importance of recognising accomplishments; listening to understand, asking questions and awareness of body language; creating a supportive versus a defensive environment; using competency framework and inquiring questions to invite self-appraisal; focusing on performance and not personality; developing personal development plan.

Skill development: As many people are very apprehensive about conducting performance appraisals short mock-appraisals will be conducted with the participants using your appraisal documents. The mock-appraisals will be debriefed and following this the participants will discuss their learning’s and how they will develop the skills required to ensure consistency of approach.

Member Fee: €109

Non Member Fee: €139

Please book online

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Microsoft Excel Basics-Essential Skills Level 1 (1 place remains)
2017-10-04 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
This course is suitable for anyone new to Microsoft Excel and also for those who may currently use Excel from time to time but have a limited working knowledge of the application.

Over one day, we will cover all of the essential topics required to use Excel effectively on a day-to-day basis including: data entry, formatting, changing page settings & writing formulas. We will also look at shortcuts and quicker ways of performing everyday tasks and concentrate on common problem areas such as working with longer lists, error checking etc.
Main Topics
Excel Basics
Entering / Editing Data
Excel Essentials
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Getting Help
It is 1-Day Programme and spaces are limited.
Member Fee €150
Non Member Fee €170
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Strategic marketing case discussion for Senior Leaders
2017-10-04 17:30 - 20:15 | Bunratty Castle Hotel, Bunratty, Co Clare, Ireland
Are you in the best position for growth?

Shannon Chamber Skillnet in conjunction with the Timoney Leadership Institute are organising a strategic marketing case discussion for Senior Leaders.

Click the below link for a complete outline;

Strategic Marketing with Dr. Joe Pons Session outline

Interactive Case Study Discussion

Join us for an insightful evening of executive learning using the Harvard Case study approach.
Explore a real and practical dilemma facing a leader focused on sustaining brand values in the face of strengthening competition
Through private study, discussion with peer leaders and a robust debate with a world class professor, you will gain leadership insights that you can apply to your organisation now.

Click the image below to view and read text.

Member Fee €300

Non Member Fee €400

Longchamp’s Le Pliage is one of the fashion world’s most successful products, a cultural icon across the globe. But managing the low priced, nylon handbag is challenging as Longchamp tries to move its brand upmarket into higher priced, luxury leather goods. How much should Longchamp focus on Le Pliage versus its leather handbags? How should the subbrand be distributed, merchandised, priced, and promoted? How does Le Pliage both contribute to and detract from Longchamp’s brand equity?
Please book online

Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.

For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Effectively Managing Discipline and Grievance
2017-10-05 09:30 - 16:30 | The Park Inn by Radisson, Shannon Airport, Shannon, Co Clare, Ireland
Course Description:

This course focuses on providing participants with the necessary knowledge and skills to follow fair procedures while addressing the complex area of discipline and grievance. The participants learn to manage and overcome issues related to discipline and grievance in the workplace whilst adhering to the relevant employment legislation and codes of practice.

Course Objective:

On completing the Effectively Managing Discipline and Grievance training course, the participants will:

Understand the main provisions of the Unfair Dismissals Acts, 2015 in relation to disciplinary procedures
Know an employee’s rights in the disciplinary procedure and have a set of steps to follow to ensure compliance with appropriate procedures – from investigation to hearing
Be equipped to manage employee underperformance, misconduct or non-attendance at work in a legal and fair manner
Understand the provisions of the Code of Practice in relation to disciplinary and grievance matters
Understand the importance of having a grievance procedure
Be advised how to conduct a grievance hearing and manage formal workplace grievances

Course Content:

Overview of Relevant Employment Legislation and Codes of Practice
Best Practice to conduct Disciplinary Procedure
Investigation V Disciplinary Hearing
Addressing Conduct, Capability and Competence
Key steps in managing Gross Misconduct
The Grievance Procedure and its practical steps

Who Should Attend?

The Effectively Managing Discipline and Grievance training course is most relevant to HR Practitioners, People Managers and Business Owners.

Our Approach:

Highly Participative- with use of Case Studies

Interactive- Exercises and Role Plays

Individual- Group Activities and Group Discussions

Each participant will be provided with comprehensive training materials during the course.

Speaker Profile
Sarah Fagan, BA, PGDip Employment Law, PGDip Conflict & Dispute Resolution Studies, is an experienced Human Resource and Employment Law practitioner involved in all manner of investigative and conciliation practices. She has extensive experience in Unionised environments having come from a background in Industrial Relations with one of Ireland’s largest secondary teachers union.

Adare Human Resource Management leading experts in Employment Law, Industrial Relations and best practice in Human Resource Management, offering both one off project based consultancy services and retainer support services for organisations requiring HR and Employment Law support on an on-going basis. The team of Adare have extensive backgrounds in the Private and Public Sectors, Financial and Professional Services and Community and Charitable Sectors.

It is 1-Day Programme and spaces are limited.
Member Fee €200
Non Member Fee €250

Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets Ltd. funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Fisrt Aid Response & Fire Warden
2017-10-12 09:30 - 2017-10-26 16:30 | TBC, TBC, Shannon, Ireland
First Aid Refresher course x 4 Attendees

First Aiders given the skills and knowledge to provide care at an accident until arrival of emergency services. The course is focused mainly on practical skills and scenario training, this was backed up with theory sessions to provide the solid foundation of knowledge and understanding.

FAR – First Aid Responder x 2 Attendees

Covered all aspects of the occupational first-aid requirements for places of work to include dealing with life-threatening or potentially life threatening conditions until the arrival of emergency medical services.

Fire Warden X 1 Attendee

There is a legal requirement on employers to prepare an Emergency Plan that outlines how the workplace will be evacuated in the event of a fire outbreak. Fire Wardens are designated the responsibility of executing this plan in an emergency situation. The Fire Warden course aims to inform Fire Wardens of their responsibilities in running a fire drill effectively and safely. It also details the steps involved in developing an emergency Plan for the workplace, in the event that one does not currently exist.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Become chosen ‘One of Seven’ for personal and business growth
2017-10-18 08:00 - 16:00
‘Power of Seven’ or PO7 involves seven non-competing SME business owners meeting every second month in a totally confidential setting with professional facilitation. They exchange experiences and ideas in a structured way to help overcome their most critical issues, and identify opportunities for growth. Members provide each other with dispassionate and unbiased feedback, advice, ideas and sometimes challenge. It’s like having your own personal board of advisors to help you.

Kinvara-based Barry Walsh is a highly experienced SME strategy and management development consultant, trainer, and coach who set up PO7 nine years ago. Many successful groups have since been established.

Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.

For further information please visit www.skillnets.ie

Practical Productivity using MS Outlook (Fully Booked)
2017-10-19 09:30 - 16:30

Microsoft Excel Intermediate
2017-10-24 09:30 - 16:30 | The Oakwood Hotel, Airport Road, Shannon, Co. Clare, Ireland
This course is suitable for those who are currently using MS Excel on a regular basis but may not have attended formal training recently or may never have attended training. It is also the next step for those who have already completed Excel Level One and would like to explore further functionality available within MS Excel. You should have a good working knowledge of Excel before attending this training, if this is not the case, please complete the Excel Level One course prior to attending this Level Two programme.

The day will begin with an overview of some of the Level One topics. This will act as a recap for those who have already attended Level One, and will ensure that the experienced users who have not attended Level One become more aware of the use of Speed Keys etc. We will then cover some of the intermediate topics – working with and linking multiple worksheets, creating charts, managing lists (Sorting & AutoFilter) among some other options.
Main Topics

Excel Basics (An Overview)
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Working with Multiple Worksheets
Charts and Drawing Tools
Database Features
Working with Dates

It is 1-Day Programme and spaces are limited.
Member Fee €130
Non Member Fee €170
Please book online
For more information contact Cillian Griffey, email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee. Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Microsoft Excel Basics-Essential Skills Level 1 (Fully Booked)
2017-10-25 09:30 - 16:30 | TBC, TBC, Shannon, Ireland
This course is suitable for anyone new to Microsoft Excel and also for those who may currently use Excel from time to time but have a limited working knowledge of the application.

Over one day, we will cover all of the essential topics required to use Excel effectively on a day-to-day basis including: data entry, formatting, changing page settings & writing formulas. We will also look at shortcuts and quicker ways of performing everyday tasks and concentrate on common problem areas such as working with longer lists, error checking etc.
Main Topics
Excel Basics
Entering / Editing Data
Excel Essentials
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Getting Help
It is 1-Day Programme and spaces are limited.
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie

Microsoft Excel Intermediate (Fully Booked)
2017-11-07 09:30 - 16:30 | TBC, TBC, Shannon, Ireland
This course is suitable for those who are currently using MS Excel on a regular basis but may not have attended formal training recently or may never have attended training. It is also the next step for those who have already completed Excel Level One and would like to explore further functionality available within MS Excel. You should have a good working knowledge of Excel before attending this training, if this is not the case, please complete the Excel Level One course prior to attending this Level Two programme.
The day will begin with an overview of some of the Level One topics. This will act as a recap for those who have already attended Level One, and will ensure that the experienced users who have not attended Level One become more aware of the use of Speed Keys etc. We will then cover some of the intermediate topics – working with and linking multiple worksheets, creating charts, managing lists (Sorting & AutoFilter) among some other options.
Main Topics
Excel Basics (An Overview)
Formatting
Viewing and Modifying Worksheets
Formulae and Functions
Custom Lists
Working with Multiple Worksheets
Charts and Drawing Tools
Database Features
Working with Dates

It is 1-Day Programme and spaces are limited.
Please book online
For more information contact Cillian Griffey email cgriffey@shannonchamber.ie or call 061 360611
Training Cancellation Policy: Training courses which are cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who fail to attend training will be charged 100% of the full fee.
Please quote Purchase Order number if required on invoice. Cheques should be made payable to Shannon Chamber Skillnet.
Shannon Chamber Skillnet is funded by member companies and the Training Networks Programme, an initiative of Skillnets funded from the National Training Fund through the Department of Education and Skills.
For further information please visit www.skillnets.ie
