BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:3-615@shannonchamberskillnet.com DTSTART;TZID=Europe/Dublin:20200609T093000 DTEND;TZID=Europe/Dublin:20200616T170000 DTSTAMP:20260624T220607Z URL: SUMMARY:Frontline Management DESCRIPTION:Enhance the Performance of your Team as a Front-Line Manager\nP eople are the most valuable resource in every organisation and therefore t he role of the Front-Line Manager is vital. However\, for Front Line Manag ers in organisations today\, overseeing work-flow is not enough\, instead they need to inspire and develop their people\, deal with change\, handle difficult situations\, control performance and mentor their teams. This tw o-day programme (Dates: 9th June and 16th June) will be delivered in four 3 hour modules and  is focused on providing the necessary skills required to be an excellent Front Line Manager in the ‘new normal’.\n\nThis pr ogramme is aimed at individuals who wish to:\n\n Implement the skills of effective people management\n Acquire a range of management skills\n Dev elop excellent communication and interpersonal skills\n Demonstrate confi dence to deal with challenging situations as they arise\n Build a culture of co-operation through talent management techniques\n\nThe Programme:\n\ nSession 1 - Role and Responsibility of the Front Line Manager\n\n• Your role and responsibility as a Front Line Manager and how it is changing\n • The traits of an effective Front Line Manager\n• Personality Profili ng – recognising how to communicate and negotiate with different persona lity types (Kiersey)\n\nSession 2 - Assertive Communication\n\n• Communi cation styles and techniques – recognising styles and adapting communica tion accordingly \n• Barriers to effective communication\n• Active lis tening\n\nSession 3 - Leadership\n\n• Characteristics and styles of effe ctive leaders\n• Understanding leadership styles and values\n• The imp ortance of leading – task\, team\, individual\n• Evaluating your manag ement style\n• Managing others to bring out the best\n\nSession 4 – Mo tivation/Managing Performance\n\n• Effective and confident delegation\n • Being a good motivator in your role\n• Managing performance and unde r performance\n• Key components of the performance planning process\n• Giving and receiving feedback – the purpose and scope of feedback\n\nPl ease book online\n\nDates: 9th &\; 16th June\n\nTime: Usually 9.30 to 1 2.30 and 2 to 5 (you can take your individual breaks when needed) \n\nMem ber €70\n\nNon-Member €100\n\nFor more information email admin@shannon chamber.ie or call 061 475 854\n\nPlease quote Purchase Order number if re quired on invoice. Cheques should be made payable to Shannon Chamber Skil lnet. \n\nTraining Cancellation Policy: Registrants who cancel over 7 day s in advance of scheduled training date shall incur no cancellation fee. R egistrants who cancel within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of the cost. Registrants who give less th an 24 hours notice or fail to attend training will be charged 100% of the full fee.\n\nFor further information please visit www.skillnetireland.ie\n \n LOCATION:Online Course\, Online\, Via Zoom\, Ireland X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Online\, Via Zoom\, Ireland ;X-APPLE-RADIUS=100;X-TITLE=Online Course:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Dublin X-LIC-LOCATION:Europe/Dublin BEGIN:DAYLIGHT DTSTART:20200329T020000 TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:IST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR