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UID:3-392@shannonchamberskillnet.com
DTSTART:20180612T093000Z
DTEND:20180613T163000Z
DTSTAMP:20260502T063246Z
URL:
SUMMARY:Front Line Management Training
DESCRIPTION:Enhance the Performance of your Team as a Front Line Manager\n\
 nPeople are the most valuable resource in every organisation and therefore
  the role of the Front Line Manager is vital. However\, for Front Line Man
 agers in organisations today\, overseeing work-flow is not enough\, instea
 d they need to inspire and develop their people\, deal with change\, handl
 e difficult situations\, control performance and mentor their teams. This 
 two day programme is focused on providing all the skills required to be an
  excellent Front Line Manager and so improve overall performance and produ
 ctivity .\n\nOn completion of this programme\, participants will have acqu
 ired a range of best practice management skills to ensure success in manag
 ing others - as well as themselves.\n\nThis programme is aimed at individu
 als who wish to:\n\n 	Implement the skills of effective people management\
 n 	Acquire a range of management skills\n 	Develop excellent communication
  and interpersonal skills\n 	Demonstrate confidence to deal with challengi
 ng situations as they arise\n 	Build a culture of co-operation through tal
 ent management techniques\n\nThe Programme:\n\nDAY 1 - COMMUNICATION\n\n 	
 Your role and responsibility as a Front Line Manager\n 	The traits of an e
 ffective Front Line Manager\n 	Communication styles and techniques – rec
 ognising styles and adapting communication accordingly\n 	Barriers to effe
 ctive communication\n 	Communicating difficult messages – effective list
 ening\n 	The benefits of a positive attitude\n 	Personality profiling – 
 recognising how to communicate and negotiate with different personality ty
 pes (Kiersey)\n\n\n\n\n\n\n\n\nDAY 2 – LEADERSHIP/MOTIVATION\n\n 	Charac
 teristics and styles of leadership\n 	Understanding leadership styles and 
 values\n 	The importance of leading – task\, team\, individual\n 	Evalua
 ting your management style\n 	Managing others to bring out the best\n 	Def
 using conflict and ensuring it does not arise\n 	Effective and confident d
 elegation\n 	Being a good motivator in your role\n 	Motivating factors oth
 er than monetary\n 	Managing performance and under performance\n 	Key comp
 onents of the performance planning process\n 	Giving and receiving feedbac
 k – the purpose and scope of feedback\n\nThe Facilitator:  Aine Barry\n
 \nB.Sc (Hons) Psychology\n\nPostgraduate Diploma in Management\n\nDiploma 
 in Personnel Management\n\nM Sc Coaching (currently)\n\nAine is a Facilita
 tor/Coach with over twenty years’ experience in the pharmaceutical\, dai
 ry\, manufacturing and service sectors. Her key focus is on helping indivi
 duals learn and up-skill with practical advice and experience.  She is qu
 ick to develop rapport with participants and has an innate ability to iden
 tify the required individual learning styles.\n\nAine  facilitaties group
 s at Senior and Frontline/Front Line Management levels and has delivered p
 rogrammes on leadership\, teambuilding\, conflict management\, communicati
 on\, negotiation\, effective selling\, CRM\, and interviewing skills as we
 ll as running outplacement programmes and group training sessions in caree
 r planning\, interview coaching and change management\n\nPlease book onlin
 e\n\nMember €220\n\nNon-Member €250\n\nFor more information email Cill
 ian at cgriffey@shannonchamber.ie or call 061 360 611\n\nPlease quote Purc
 hase Order number if required on invoice. Cheques should be made payable 
 to Shannon Chamber Skillnet. \n\nTraining Cancellation Policy: Training c
 ourses which are cancelled over 7 days in advance of scheduled training da
 te shall incur no cancellation fee. Training courses which are cancelled w
 ithin 7 days of scheduled training date shall incur a cancellation fee equ
 al to 50% of the cost. Registrants who give less than 24 hours notice or f
 ail to attend training will be charged 100% of the full fee.\n\nShannon Ch
 amber Skillnet is co-funded by Skillnet Ireland and member companies. Skil
 lnet Ireland is funded from the National Training Fund through the Departm
 ent of Education and Skills.\n\nFor further information please visit www.s
 killnetireland.ie\n\n
LOCATION:The Park Inn by Radisson\, Shannon Airport\, Shannon\, Co Clare\, 
 Ireland
GEO:52.69063999999999;-8.917079999999942
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  Co Clare\, Ireland;X-APPLE-RADIUS=100;X-TITLE=The Park Inn by Radisson:ge
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