BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:3-450@shannonchamberskillnet.com DTSTART:20181002T093000Z DTEND:20181002T163000Z DTSTAMP:20260502T161802Z URL: SUMMARY:Effective Communication DESCRIPTION:Impactful communicate: building confidence in your message\n\nP ersuasiveness is an essential skill that the modern professional can ill-a fford to do without. Whether interacting one on one or with an audience co mmunicating effectively is one of the most powerful skills for achieving y our objectives. As organisations strive to become less hierarchical\, infl uence has become the defining characteristic of true business leaders.\n\n This course will demonstrate powerful techniques to enhance your sphere of influence by communicating a logical and credible message\, reinforced by your words and body language.\n\nDuration: 1 day\n\nWho is this course fo r?\n\n Those wishing to project a positive image of the organisation both internally and externally\n Individual contributors\, administrators\, p ersonnel from Finance\, Customer Services\, Purchasing\n Change Managers\ n\nThe Programme\n\n How to get real understanding with others\n Communi cating your message in a professional manner\n Showing respect at all tim es\n Creating an open environment for communication\n Getting your messa ge across\n The 7 Cs of clear communication – clear\, concise\, concret e\, correct\, coherent\, competent\, courteous\n Barriers to effective co mmunication – learning to break down those barriers\n Influencing techn iques – strategies to influence the behaviour of others\n Developing co llaborative working relationships\n Making a persuasive case for somethin g you want\n Gaining acceptance of your view\n Effective listening\n Un derstanding assertiveness and how it differs from aggression and submissio n\n Addressing work situations in an assertive manner\n How self-esteem affects behaviour and how to build confidence\n How to say what you mean without causing offence\n The importance of body language in communicatio n\n Avoiding conflict and managing it when it arises\n Giving and receiv ing feedback/praise and constructive criticism\n Written communication – top tips on email etiquette\n Achieving win-win\n\nHow will you learn ?\n\nThis course involves an interactive workshop format and will consist of a mix of:\n\n Teaching by an expert trainer using a variety of quality learning materials\n Group and Individual learning activities\n Group d iscussion\n Discussion of real-life work scenarios\n\nIt is 1-Day Progra mme and spaces are limited.\n\n \;\n\nPlease book online\n\nFor more i nformation email Cillian at cgriffey@shannonchamber.ie or call 061 360 611 \n\nTraining Cancellation Policy: Training courses which are cancelled ov er 7 days in advance of scheduled training date shall incur no cancellatio n fee. Training courses which are cancelled within 7 days of scheduled tra ining date shall incur a cancellation fee equal to 50% of the cost. Regist rants who fail to attend training will be charged 100% of the full fee.\n\ nPlease quote Purchase Order number if required on invoice. Cheques shoul d be made payable to Shannon Chamber Skillnet. \n\nShannon Chamber Skilln et is funded by member companies and the Training Networks Programme\, an initiative of Skillnets Ltd. funded from the National Training Fund throug h the Department of Education and Skills.\n\nFor further information pleas e visit www.skillnets.ie\n\n END:VEVENT END:VCALENDAR