BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.2.3.1//EN BEGIN:VEVENT UID:3-1232@shannonchamberskillnet.com DTSTART;TZID=Europe/Dublin:20250227T093000 DTEND;TZID=Europe/Dublin:20250227T163000 DTSTAMP:20260315T231129Z URL: SUMMARY:Business Writing and Email Etiquette DESCRIPTION:\n\n \;\n\nThe aim of the workshop is to help staff develop a greater understanding of the importance of communicating effectively wi th customers using email\, whilst applying first-rate business etiquette.   Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a pro fessional image\, write quality emails and ensure customer satisfaction.\n Who Should Attend:\nA practical and interactive full-day programme\, the c ourse is designed for staff\, who communicate with both internal and exter nal customers daily using electronic mail – includes general staff in cu stomer service\, technical support\, administration\, reception\, sales\, accounts amongst others.\nObjectives\nAfter completing the workshop\, each participant will be able to:\n\n\n Manage email as an effective communic ations tool to ensure customer satisfaction\n Identify the strengths and limitations of using email to communicate with customers\n Learn to reduc e the stress of email &\; recognise time wasting activities\n Manage e mail interruptions\, improve efficiencies and the instinct to respond quic kly to emails\n Use various features and develop disciplines for managing email\n Instil confidence with customers by generating personalised and professional emails\n Apply highly developed business English for all non -verbal customer communications\n Write concise\, well-structured emails using the right language\, content and style\n Apply proper business etiq uette with punctuation and grammar\n Be mindful of the use of abbreviatio ns and emoticons\n Send emails to the right people\, using copy and blind copy functions appropriately\n Keep emails relevant and easy to follow w ith related subjects\, signatures &\; notifications\n Reply to custome rs courteously and professionally with the right tone and level of urgency \n Show confidentially and discretion when sending attachments or forward ing emails\n Follow company email policies\, avoid legal and copyright is sues\, viruses and spam emails\n\nWorkshop Content:\n\n Email in our live s today – when it’s appropriate to email or not\n The advantages and disadvantages of email as a communications tool\n Reduce the stress of em ails &\; get more out of the day\n Tips for handling large volumes of email and staying focused &\; organised\n Manage emails effectively us ing key features\n Apply the right behaviour for interacting with custome rs &\; when to avoid information overload\n Know your audience\, defin e your objective\, apply the right approach &\; structure to your writi ng\n Create concise emails with essential business English - grammar\, pu nctuation\, spell check\n Sending emails with relevant subject headings a nd acceptable formatting\n Write clearly and persuasively to attract cust omers and maintain interest\n The use of abbreviations\, emoticons\, text ese and slang in emails\n Send\, copy and blind-copy – the does and don ’ts\n Keep customers informed with appropriate signatures\, notificatio ns &\; out of office responses\n Good protocol for responding to email s\, managing flames\, anger and quick responses\n Impact of forwarding em ails &\; sending attachments –copyright\, confidentiality &\; perm ission\n Legal implications for unwarranted email behaviour – libel\, o ffensive and defamatory emails\n\nProgramme Fee: Members €100/Non membe rs €115\n\nFor more information please contact Alan Kelly at akelly@sha nnonchamber.ie\n\nSkillnet Ireland Trainee Privacy Statement ->\; HERE\ n\n \;\n\n\n\nTraining Cancellation Policy: Training courses which ar e cancelled over 7 days in advance of scheduled training date shall incur no cancellation fee. Training courses which are cancelled within 7 days of scheduled training date shall incur a cancellation fee equal to 50% of th e cost. Registrants who give less than 24 hours notice or fail to attend t raining will be charged 100% of the full fee. LOCATION:Online\, Session\, Via Zoom\, Ireland X-APPLE-STRUCTURED-LOCATION;VALUE=URI;X-ADDRESS=Session\, Via Zoom\, Irelan d;X-APPLE-RADIUS=100;X-TITLE=Online:geo:0,0 END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Dublin X-LIC-LOCATION:Europe/Dublin BEGIN:STANDARD DTSTART:20241027T010000 TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT END:STANDARD END:VTIMEZONE END:VCALENDAR